About this guide

5.22

Reworked the Logging In and Logging Out section. Removed references to MFA (now mandatory).

Moved the section, To log into iQ for the first time: from the User Accounts section to the Logging In and Logging Out topic.

5.21

Removed section on Logging in without MFA; removed notes in the Logging In and Logging Out topic.

5.20

Added additional information on Adding or Resetting a Security Device to the MFA topic.

5.19

Added additional information on Multi-Factor Authentication (MFA) in the Logging In and Logging Out topic.

5.18

Added information on new Same Day ACH columns and indicators to the Session Activity Report and Instruction Detail Screens.

Added information on new Push to Card fields in the Reconciliation Dashboard, Settlement Report, and Activity Report, as well as the Transaction Search Results .

5.17

Added information on certain messages for Visa Claims Resolution reason codes in Responding to an Allocation Dispute (File Pre-Arbitration) and Responding to a Collaboration Dispute.

5.16

Updated information on Fee Categories in the Worldpay Fees by Presenter panel of the Fee Report.

Updated the required criteria for Transaction Search to include additional fields.

5.15

Added information on Logging In and Logging Out

Removed all referenced to the Account Summary Report (recently replaced by the Dynamic Payout Dashboard.

5.14

Updated the Declined Transactions report with an additional field (Real-time Declines) and updated labelling to the remaining fields. Updated the Exporting Declined Transaction Data topic.

5.13

Added a new SSR Report to Scheduled Reports: Dynamic Payout Wallet Projected Available Balance Report (replaces Dynamic Payout Current Account Balance Report).

Changed labelling of two Type categories in the Account Details As of panel of the Dynamic Payout Dashboard. Vantiv eComm activity and Vantiv Core activity is changed to Worldpay eComm activity and Worldpay eComm activity .

5.12

Updated and re-ordered some field names for certain Instruction Detail Screens.

Updated the Chargeback Search to include a new field, Chargeback Filter.

Added information to Case Detail Associated Cases panel of the Chargeback Case Detail screen and the Transaction Detail - Associated Transaction Stream in the Transaction Detail screen on chargeback won/loss symbols (thumbs-up/thumbs-down).

Updated the default search range in the Transaction Search to 90 days (previously shown as 432 days).

5.11

Added information on a new report, the Dynamic Payout Dashboard (replaces the Account Summary Report).

Added information to the Chargebacks section on a new process for Disputing a PINless Debit Adjustment.

5.10

Added further information on to the Account Summary Report.

Added additional information on the results in the AAU column of Transaction Search Results

5.9

Added further detail to the on Held Funding Instructions.

Added information on new data included on the downloadable receipt from the Instruction Detail Screens.

5.8

Removed Check Payment Account field from the due to removal of support for Physical Checks.

Added information on a new field, Dynamic Payout Fee to the Instruction Detail Screens

5.7

Added information on and the related report exportable from the .

Updated the list of data fields included in the downloadable Instruction Detail Screens receipt from the Account Summary Report.

Add a listing to Scheduled Reports for a new Dynamic Payout Report: Dynamic Payout Held Funding Instructions.

Added information on a new filed added to the Case Detail Additional Data panel of the Chargeback Case Detail Screen (Guaranteed Payments Status).

5.6

Updated guide to reflect changes due to the transfer of U.S. Dynamic Payout processing services to RealNet Payments LLC (RNPLLC), a licensed money transmitter in the jurisdictions listed here.



The following topics were updated: Instruction Search, Instruction Detail Screens, , Exporting Fee Data, Funding Instruction Void Detail Screen,Instruction Search, Exporting Transaction-Level Held Instruction Data

Removed all references to Physical Check Credit, Physical Check Debit, and Vendor Debit transaction types due to removal of support.

5.5

Added information on a change to the way the User Accounts for Multiple Organizations feature functions.

Removed Manual Adjustment as a transaction type in the . Replaced with (M) flag next to transaction type.

Added a note on reducing the number of results when performing a Transaction Search.

5.4

Updated display names of two Dynamic Payout Managed Scheduled Reports.

5.3

Added information on access to the FraudSight User Interface.

5.2

Removed the SSR Report: PayFac Account Balance (replaced by Dynamic Payout FBO Settlement Balance Report).

Removed sections and references to the Live Chat feature as it is no longer supported.

Updated information on User Accounts page including the email address for Customer Service, (changed from ecc@worldpay.com to ecommcustomercare@worldpay.com.)

5.1

Updated to the ‘Reply by date’ for most chargeback cycles to 25 days (from 20) across all card networks.

Added information for Canadian Dynamic Payout Payment Facilitators:

• Updated information on the Account Summary report (Reserve account, Check Payment Account, and Amex Account not shown for Canadian merchants).

• Added information on new Canada-only SSR reports for Canadian Dynamic Payout PayFacs.

• Added information to the Canadian Direct Debit Reason Code table on applicability for Canadian Dynamic Payout.

5.0

Updated entire guide with FIS branding and converted to on-line format.

Added information on new transaction types, Deposit Reversals and Refund Reversals.

Corrected information on movement of expired chargeback cases.

4.18

Added information on Access to the Pazien Analytics and Reconciliation platform.

Added information on two new SSR Reports, PINless Debit Summary Report and PINless Debit Detail Summary Report.

4.17

Added information on the Product Type field in the Transaction Detail screen.

4.16

Updated information about the SSR Fraud Alert Report, which was moved from the Shared Reports to the My Reports tab.

Updated information on the PayFac TIN Validation SSR Report: it is not specific to Dynamic or Managed Payout (available to all regular payout merchants).

4.15

Added information on a new Visa chargeback cycle, Rapid Dispute Resolution Case, to the Chargeback Search, Chargeback Case Detail Screen, and the Returned Payments Report.

Added information on new chargeback activity buttons - Pre-arbitration Response and Arbitration Response that appear on the Dispute Inbox and Chargeback Case Detail screen.

Added information on a new field, Merchant Category Code, added to the Transaction Detail Screen summary panel.

4.14

Added information on new behavior when changing your password: iQ closes the current session, and directs you to initiate a new login session.

Added information on a new Dynamic Payout SSR: the Dynamic Payout Balance Summary Report.

Added information on the Account Suffix field in the Session Export by Transaction Data report.

4.13

Added information on visibility of the Direct Debit Pending Redeposit report: it is available but cannot be used (date picker disabled) if you do not use Direct Debits as a method of payment.

Updated allowable date range in Fraud Snapshot report for the Fraud Alert Count Export report.

Updated Account Summary report with new transfer type (Amex Passthrough).

4.11

Added information on additional transaction data now included in the Associated Transaction panel of Chargeback Detail screen.