Logging In and Logging Out

You log into iQ Reporting and Analytics as described in this section. If this is your first time logging in, see Logging In For the First Time.

You can log in using Multi-factor Authentication (MFA), described next. If you do not use MFA, see Logging in Without Multi-factor Authentication (MFA)

Logging in Using Multi-factor Authentication (MFA)

Although not required, Worldpay strongly recommends using multi-factor authentication (MFA) to log into iQ.

You can now log into eCommerce iQ using multi-factor authentication (MFA), a simple practice that adds an extra layer of protection to the sign-in process. MFA is used to ensure that a digital user is who they say they are by requiring two forms of credentials to gain access to their account. Rather than asking for only a username and password, MFA requires additional verification, which decreases the likelihood of a successful account hack or cyber attack.

Once you have successfully registered your device, your subsequent logins should be faster, easier, and more secure. You can continue to log in normally until further notice, but we strongly encourage you to start using MFA.

Authentication Options

  • Phone Call - Calls you at a pre-defined phone number and communicates the code. If you do not provide a valid phone number, you will not receive the call for authentication

    If you choose to authenticate through phone call or text message, please ensure that your phone number is correct and valid in iQ. Please reach out to your Worldpay contact to update this if needed.

  • Text Message - Sends a text message to a pre-defined phone number with the code. If you do not provide a valid number, you will not receive the text for authentication.

  • Authenticator App - Uses the FIS Authenticator App (can be downloaded from the Apple or Google Play app stores). You will receive the code through the FIS Authenticator App.

 

To log into iQ using MFA:

  1. Launch your Web browser and navigate to the following URL:

    https://reports.iq.vantivcnp.com/ui/login

    The login screen displays as shown:

  2. Click Login with IDP (Identity Provider). The Multi-factor Authentication login screen appears:

  3. Enter your username and click the Continue button. The Terms of Use page appears.

  4. Review and accept the terms and click the I Agree button. A dialog box appears prompting you to select a method for receiving your security code. The choices are:

    • Send the security code to my phone, by text or voice.

    • I'll use a mobile or desktop authenticator app. If you select this option, iQ displays a dialog box to Configure Software Authenticator App.

    Select one of these authentication app options:

    • I have already downloaded a mobile authentication app.

    • Text me a download link to a mobile authentication app.

    • Email me a download link to a mobile authentication app.

  5. Open your authenticator app on your mobile device or desktop.

    1. If you’re using a mobile authenticator app, use your phone’s camera to scan the QR code that displays on the iQ screen. Click the Continue button.

    2. If you’re using a desktop authenticator app, enter 'iQ' in the Issuer field, key-enter (don't copy and paste) the Authenticator Secret Key, and enter your iQ username in the Username field.

    3. Click the Save button at the upper right.

  6. Enter the code generated by your authenticator app and click Validate Code.

    The iQ Dashboard appears.

 

Logging in Without Multi-factor Authentication (MFA)

To log into iQ without using MFA:

  1. Enter your Username and Password, and click Login.

    Upon a successful login, the system opens to the iQ Reporting and Analytics Home page as shown in Logging In For the First Time.

    If You Forget Your Password, or you have made three (3) unsuccessful login attempts, click the Forgot Password link, as shown, and follow the on-screen instructions.

  2. To log out from anywhere within iQ, click the User Drop-down button in the top navigation bar and click the Logout button, as shown. If you wish to log back into iQ, click the here link on the Logout screen.

Automatic Log Out

After 15 minutes of idle time, iQ automatically logs you out of the system. While you are logged in, click anywhere to restart the 15-minute timer. If you are within two minutes of automatic log-out, a yellow warning banner appears at the top of the page alerting you that your session is about to expire. Click within the yellow banner to remain logged in.

If You Forget Your Password

If you forget your iQ password, or you have made three (3) unsuccessful login attempts, follow these steps to reset your password and regain access.

  1. Click the Forgot Password link on the log-in screen. iQ sends an e-mail to your registered account containing a temporary link. Note that the link is only valid for 24 hours.

  2. Click the link in the e-mail. Your browser redirects you to the Reset Password screen.

  3. Follow the on-screen instructions. You will be asked to answer one of your security questions and shown:

    4. If you forget the answers to all of your security questions, contact Customer Service.

  4. Enter the answer to your security question and click Submit. (By default, the answers to your security questions are masked. Click Show My Answer if you wish to un-mask your answer.)

  5. Enter a new password and click Submit. iQ redirects you to the iQ Home page.