Chargeback Search

The Chargeback Search assists you in locating chargebacks and retrieval requests associated with transactions. You can search for a single chargeback by entering the Case ID, or for a list of chargeback cases by entering other search criteria.

To search for chargebacks and retrieval requests:

From the iQ Bar, click the Chargebacks icon and select Chargeback Search from the list of available reports, or from the Chargebacks Navigation bar. The Chargeback Search screen appears as shown below.
Enter search criteria using the definitions in the table below:
- To find a specific case, enter a case number in the Case ID field and click Search.
- To find a group of cases, select a specific queue, cycle, and merchant name (optional), etc. and click Search. This returns a list of cases based on the data you requested. To view a specific case, click the hyperlink in the Case ID column.
- To find all cases associated with a specific credit card number, enter the credit card or token number in the Account # / Token # field, and click Search. For Amazon Pay transactions, enter the Amazon Pay Token number.The screen displays a list of cases associated with that credit card number.
The Chargeback Search Results panel appears below the Search fields.

Chargeback Search Screen

Chargeback Search Options
Field	Description
Case ID	The unique ID number automatically assigned to each chargeback or retrieval request. To find a specific case, enter the Case ID and click Search.
Acquirer Reference Number	A search criteria specifying the ID number assigned by the acquirer to the deposit or refund transaction.
Queue	A search criteria specifying the current state or status of the chargeback. The options are: All Queues Vantiv Vantiv Outgoing Vantiv Assumed Vantiv Error Merchant (default) Merchant Automated Merchant Assumed PayPal Hold - Represent PayPal Hold - Assume Network Assumed Merchant Arbitrate Pre-Arbitrate Arbitrate Decision Pending Decision Final
Cycle	A search criteria specifying the phase in the chargeback life cycle. The options are: All Cycles (default) Arbitration Chargeback Reversal First Chargeback Issuer Arbitration Pre-Arbitration Representment Retrieval Request Issuer Declined Pre-Arbitration Issuer Accepted Pre-Arbitration Response to Issuer Pre-Arbitration Arbitration Won Arbitration Lost Arbitration Split Arbitration Case Filing (Mastercard) Retrieval Request Issuer Declined Pre-Arbitration Issuer Accepted Pre-Arbitration Response to Issuer Pre-Arbitration Arbitration Won Arbitration Lost Arbitration Split Arbitration Case Filing (Mastercard)
Items per Page	The number of chargeback cases to display in the chargeback search results (the default is 200).
Date Range	The date range for your chargeback search. The default is four months prior through today’s date, however you can enter a start date that begins on the first date your organization began using iQ reporting. Data is available for any four-month period.
Account # / Token #	A search criteria specifying the cardholder’s credit card number or the Token Number assigned. For Amazon Pay transactions, use the Amazon Pay Token number. Note: Enter the entire account or token number (entering the last four digits is not supported).
Merchant	A search criteria comprising a list of all of the merchants within your organization.
Method of Payment	A search criteria specifying the payment type.
Assigned To User	A search criteria specifying the name of the chargeback analyst to which chargebacks are assigned. You can also specify ‘unassigned.’
Chargeback Filter	A search criteria specifying the type of chargeback. The options are: All Chargebacks Signature Chargebacks PINless Adjustments