Chargeback Search Results
The Chargeback Search results appear below the search fields after you have entered your search criteria. The table below provides field descriptions for the Chargeback Search results.
Chargeback Search Result Flags
The Chargeback Search results often contain one or more symbol in the left column indicating various conditions or status flags. These symbols are defined as follows (red symbols are associated with a chargeback due to expire):
- there is a document attached to this chargeback case.
- there has been a document removed from this chargeback case.
- there is a Fraud Notification associated with this chargeback; see Fraud Notification.
- this chargeback case is due to expire (it is within five days of the Reply By date); see Taking Timely Action to Work Your Cases.
- this chargeback is new (not previously viewed by another chargeback analyst).
or 
- this chargeback may qualify for a monetary incentive to merchants who complete Ticket Retrieval Responses in a timely manner. See Discover Ticket Retrieval Timely Response Incentive for more information.
Customizing Your Search Results View
You can customize the view of the Chargeback Search results table by clicking the settings icon (
) above the table to show, hide, or re-order certain table columns. See for more information.
Chargeback Search with Results
Chargebacks in the Search Results table that display with a red exclamation point () and red text will expire within five days. Worldpay strongly recommends working these highlighted chargebacks as soon as possible. See Managing Chargebacks for more information.
|
Field |
Description |
|
Case ID |
The unique ID number automatically assigned to each chargeback or retrieval request. Click the desired Case ID hyperlink to open the Compliance Report, where you can view detailed chargeback information and take action on your cases. If this chargeback has not been previously viewed by another chargeback analyst, an unread icon ( |
|
Merchant |
The name of the organization associated with this case. |
|
Assigned To |
The Chargeback analyst from your organization assigned to this chargeback case (can also be ‘unassigned’). |
|
MOP |
The method of payment (MOP) the customer used for the transaction. |
|
Account Suffix |
The last four (4) digits of the card that the customer used for the transaction. Regardless of account permissions, only the last four digits are visible. |
|
ARN |
The last four (4) digits of the Acquirer Reference Number (the Number that uniquely identifies this transaction with the networks). |
|
Amount |
The amount of the chargeback, along with the flag icon identifying the currency. |
|
Reason Code |
The code used to provide additional information to the receiving clearing member regarding the nature of a chargeback, subsequent presentment, fee collection, funds disbursement, or request for a source document. |
|
Queue |
The status assigned to the chargeback. |
|
Cycle |
The current state of the chargeback. |
|
Reply By Date |
The date by which you must respond in order to dispute the chargeback. |
|
A percentage value, ranging from 0% to 95% indicating the probability that a representment will be ”won,” based on past results. Other possible values are:
Note: An attention icon appears to the left of the Case ID number when there is a Fraud Notification associated with the chargeback, or when a refund was already issued for this chargeback. See Understanding the Historical Win Percentage, and Fraud Notification for further information on this field. |
) appears to the left of the row for that chargeback, and the row is shaded.