Discover Ticket Retrieval Timely Response Incentive

Discover offers monetary incentives to merchants who complete Ticket Retrieval Responses in a timely manner. For Ticket Retrieval responses received 10 calendar days or less between the date of the request and the day the completed response was received, the incentive is $5.00 (Level 1), and $2.50 for responses received in 11-20 days (Level 2). There is no incentive for responses received in 21 or more days.

Worldpay passes these incentives to merchants, however the Chargebacks team requires three business days to process incoming Ticket Retrieval Requests, due to delays receiving inbound chargeback files, and delays by Discover in receiving our outbound chargeback files.

On the Chargeback Search results screen, Ticket Retrieval Request Incentive icons appear on the next to the Reply by Date, when your organization is eligible to receive the incentive:

• The Level 1 Incentive Program icon () displays the early reply by date when you position your pointer over the icon. Your organization could qualify for the Level 1 Incentive Program if action is taken on or before the request date plus seven (7) days.

• The Level 2 Incentive Program icon () displays an early reply by date when you position your pointer over the icon. Your organization could qualify for the Level 2 Incentive Program if action is taken on or before the request date plus seven (7) days.