Case Detail Additional Data
The Case Detail Additional Data panel contains additional information pertinent to the chargeback including case ID, cycle, queue, BIN, etc. The table below describes all possible fields.
Case Detail Additional Data
|
Field |
Description |
|
Chargeback Ref #/ICN |
The unique identifier assigned to a case by either Mastercard or Visa. |
|
Merchant Reference String |
The unique identifier specified by your organization. Typically, this is the order number. |
|
Case ID |
A unique number that identifies the chargeback case. |
|
ARN (Acquirer Reference Number) |
The unique 23-digit identifier assigned to the transaction. |
|
Cycle |
The current phase in the chargeback life cycle. |
|
Chargeback Type |
Type of chargeback (typically, either a Deposit or Refund). |
|
Queue |
The status assigned to a chargeback case. See Responding to a Case for more information on queues. |
|
BIN |
The Bank Identification Number (first six digits of the card number). If available, click the link to view the BIN Lookup with Results screen (see the Session Activity Report for more information). This is available for Mastercard and Visa only. |
|
Bank Name |
The name of the issuing bank. |
|
Payment Processor |
The responsible payment processor for the chargeback. |
|
Guaranteed Payment Status |
The status of a fraud check performed by Signifyd. Possible values:
iQ displays a value of N/A if there is no result to display. |