Using the Chargebacks Reports and Tools

 

This chapter provides information on the reports and tools available from the iQ Chargebacks suite of reports as well as information on managing your chargebacks. You can access the following reports and screens from the Chargebacks menu:

• Dispute Inbox

• Chargeback Administration

• Chargeback Search and Chargeback Case Detail Screen

• Chargeback Reporting, including:

  • Compliance Report

  • Returned Payments Report

  • Chargeback Performance Report

  • Chargeback Summary Report

• Direct Debit Returns Reports, including:

  • NACHA Unauthorized Returns Report

  • Returns Summary Report

  • Returns Received Report

You can also perform these functions using the Chargebacks suite of reports and tools:

• Exporting Chargeback Search Results

• Managing Chargebacks, including:

  • Performing a Chargeback Activity

  • Working with Support Documents

  • Responding to a Case