Returns Received Report
The Returns Received report provides transaction details for all Direct Debit (eCheck) returns in a specified date range and reporting group. The summary panel presents Direct Debit return counts and amounts (including unauthorized) for the specified date range. Transaction-level data is available for the previous 24 months only.
To access the Returns Received report:
-
From the iQ Bar, click the Chargebacks icon and choose Direct Debit - Returns Received from the list of available reports, or from the Chargebacks Navigation bar. The Returns Received report appears as shown below.
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Specify the desired Date Range, Reporting Group, and Currency, then click View to refresh the page.
See Notes on Reporting Group Limits for information on the report groups shown in the Reporting Group drop-down selector.
The table below described the fields in the Returns Received report.
You can export the data in the Returns Received report to an MS Excel file by clicking the Excel icon (
) at the top right of the summary panel. You can also create a PDF by clicking the PDF icon (
). See Exporting a Report and Creating a PDF Report for more information.
Returns Received Report
|
Field/Column |
Description |
|
Summary Data |
|
|
Total Returns Count |
The total number of Direct Debit (eCheck) Returns received in the specified date range. |
|
Total Returns Amount |
Total dollar amount of Direct Debit (eCheck) Returns received in the specified date range. |
|
Total Unauthorized Returns Count |
The total number of unauthorized Direct Debit (eCheck) returns in the specified date range. For more information on unauthorized Direct Debit returns, see the NACHA Unauthorized Returns Report. |
|
Total Unauthorized Returns Amount |
The total dollar amount of unauthorized Direct Debit (eCheck) returns in the specified date range. For more information on unauthorized Direct Debit returns, see the NACHA Unauthorized Returns Report. |
|
Detailed Data |
|
|
Worldpay Payment ID |
The unique identifier automatically assigned to this transaction. |
|
Merchant Order Number |
The merchant-designated identifier for this transaction. |
|
Customer ID |
The unique identifier of the purchaser associated with this transaction. |
|
Txn Type |
The type of transaction: Direct Debit (eCheck) deposit. |
|
Method of Payment |
The method of payment for this Direct Debit (eCheck) return. |
|
Txn Amount |
The total dollar amount of the Direct Debit (eCheck) return transaction. |
|
Deposit Date |
The date of the Direct Debit (eCheck) deposit. |
|
Return Date |
The date Worldpay received the return from the customer’s bank or the Receiving Depository Financial Institution (RDFI). |
|
Account Suffix |
The last four (4) digits of the customer’s bank account number. |
|
Reason Code |
The Direct Debit (eCheck) Return Reason code. For more information on return codes, see Return Reason and Change Codes. |