Returned Payments Report

The Returned Payments Report provides a view of all Chargebacks, Direct Debit (eCheck) returns, rejected payments, and PINless Debit Adjustments associated with the active organization/reporting group. A summary panel and four tabs--one for each type of returned payment--are provided. Hyperlinks for Chargeback Case IDs or Worldpay Payment IDs (associated with each returned payment type) are also provided. Transaction-level data is available for the previous 24 months only.

The Returned Payments Report is also accessible from the Activity Report, Settlement Report, or Reconciliation Dashboard when you click an amount hyperlink from certain fields in each report.

To view the Returned Payments report:

From the iQ Bar, click the Chargebacks icon and choose Chargeback Reporting - Returned Payments from the list of available reports, or from the Chargebacks Navigation bar. The Returned Payments page displays as shown in Returned Payments Report.
Select the desired Date Range, Reporting Group, and Currency (if applicable), then click View to refresh the page.
See Notes on Reporting Group Limits for information on the report groups shown in the Reporting Group drop-down selector.
Click the desired tab below the summary panel to view more detailed information. Your options are:

The table describes the fields in the Summary Panel of the Returned Payments report.

You can export the data in the Returned Payments report to an MS Excel file by clicking the Excel icon () at the top right of the summary panel. See Exporting a Report for more information.

Returned Payments Report

Returned Payment Summary Panel - Field Descriptions
Field	Description
Total Activity	The total (negative) value of chargebacks, ACH Direct Debit returns, and rejected payments activity for the selected time period and reporting group.
Total Transactions	The total count of chargebacks, ACH Direct Debit returns, and rejected payments for the selected time period and reporting group.
First Time Chargebacks Count	The total count of first-time chargebacks for the selected time period and reporting group.
First Time Chargebacks Amount	The total (negative) value of first-time chargebacks for the selected time period and reporting group.
Representment Count	The total count of representments for the selected time period and reporting group.
Representment Amount	The total (negative) value of representments for the selected time period and reporting group.
Arbitrations Count	The total count of arbitration chargebacks for the selected time period and reporting group.
Arbitrations Amount	The total (negative) value of arbitration chargebacks for the selected time period and reporting group.
Direct Debit Returns Count	The total count of Direct Debit Returns for the selected time period and reporting group.
Direct Debit Returns Amount	The total (negative) value of Direct Debit Returns for the selected time period and reporting group.
Reject Count	The total count of rejected payments for the selected time period and reporting group.
Reject Amount	The total value of rejected payments (debits or credits for payments rejected by the card networks) for the selected time period and reporting group.
PINless Debit Adjustment Count	The total count of PINless Debit adjustments for the selected time period and reporting group.
PINless Debit Adjustment Amount	The total value of PINless Debit adjustments (debits or credits for ) for the selected time period and reporting group.