Chargeback Summary Report

Card associations (Visa, Mastercard, and Discover) require that you monitor your organization’s chargebacks to ensure that the transaction- or sales-to-chargeback ratio does not exceed 1%, and that your total chargeback count does not exceed certain thresholds in a given month, in order to remain compliant.

The Chargeback Summary report provides an at-a-glance summary of your activity for Visa, Mastercard, and Discover, as it relates to chargeback compliance, as well as detailed information on counts, amounts, and percentage of sales for first chargebacks and refunds. Detailed data is also presented for retrieval requests, first chargebacks, and arbitrations by chargeback reason code on the By Reason tab. PayPal and Bill Me Later Chargeback data is also provided.

By default, upon opening the report, iQ displays data for the latest date for which data is available (one day), based on the Issuing Bank Day. The Issuing Bank Day is defined as the date the issuing bank submitted the chargeback (one day before we receive the chargeback). iQ presents summary data in the top frame and more detailed data in the bottom frame.

To access the Chargeback Summary Report:

  1. From the iQ Bar, click the Chargebacks icon and chose Chargeback Reporting - Summary from the list of available reports, or from the Chargebacks Navigation bar. The Chargeback Summary Report appears.

  2. Specify the desired Date Range, Reporting Group, and Currency (if applicable), then click the View button to refresh the page.

    3. See Notes on Reporting Group Limits for information on the report groups shown in the Reporting Group drop-down selector.

  3. Click the desired tab below the Summary panel to view more detailed information. Your options are:

The table below describes the fields in the Summary panel of the Chargeback Summary report. Subsequent sections provide information on each of the detailed data tabs.

Chargeback Summary Report

Chargeback Summary Report - Summary Panel Field Descriptions

Field

Description

Visa Compliance

A percentage value representing the level of Chargeback compliance as it applies to Visa.

Visa measures chargeback compliance by comparing chargebacks received in the current month to sales received in the current month, and whether you exceed the maximum threshold of 100 Visa chargebacks in the current month.

Mastercard Compliance

A percentage value representing the level of Chargeback compliance as it applies to Mastercard.

Mastercard measures chargeback compliance by comparing chargebacks received in the current month to sales received in the previous month, and whether you exceed the maximum threshold of 50 Mastercard chargebacks in the current month.

Discover Compliance

A percentage value representing the level of Chargeback compliance as it applies to Discover.

Discover measures chargeback compliance by comparing chargebacks received in the current month to sales received in the current month, and whether you exceed the maximum threshold of 100 Discover chargebacks in the current month. The percentage calculation is based on the following formula:

Total Chargeback Amount
—--—--—--—--—--—--—--—--—--—--—--—--—--—--—--—--—--—
Sales Amt. - Refund Amt. - Chargeback Amt.

Total Chargebacks

The number of chargebacks that occurred within the specified date range.

First Time Chargebacks

The number of first time chargebacks that occurred within the specified date range.

First Time Amount

The total amount of the first time chargebacks that occurred within the specified date range.

Arbitrations

The number of arbitration chargebacks that occurred within the specified date range.

Arbitration Amount

The total amount of the arbitration chargebacks that occurred within the specified date range.