Chargeback Summary Report - Monitoring

The Monitoring data tab of the Chargeback Summary report provides further detail to assist your organization in monitoring compliance with each of the card associations. The report provides data on sales, refund, and chargeback counts and amounts, as well as refund- and chargebacks-to-sales percentages. The report displays the information by method of payment (Visa, Mastercard, Discover, PayPal, and Bill Me Later).

Each of the payment types can be expanded to show the data rolled up by US and International. International transactions are defined as those occurring with cards issued outside of the US, based on the Bank Identification Number (BIN).

Chargeback Summary Report - Monitoring

The table below describes all the fields in the Monitoring tab of the Chargeback Summary report. Online Help is available for the Chargeback Summary report by clicking the Help icon in the top navigation bar.

Chargeback Summary - Monitoring Field Descriptions

Field

Description

Method of Payment

The method of payment (Mastercard, Visa, Discover, PayPal, etc.) for these transactions.

Type

The type of transaction, either US or International. International transactions are defined as those occurring with cards issued outside of the US, based on the Bank Identification Number (BIN).

Refunds - Count

The number of refunds issued for this method of payment in the specified date range.

Refunds - Amount

The total refund amount that occurred within the specified date range.

Refunds - % of Sales $

The total refund amount that occurred within the specified date range, as a percentage of the total sales amount.

Sales - Period

The time span over which the sales (and refunds) portion of the compliance calculation is measured. This period differs depending upon the payment type:

  • For Visa, the time period starts and ends one day prior to the date or dates you specified.

    Visa measures chargeback compliance by comparing chargebacks received in the current month against sales received in the current month.

  • For Mastercard, the time period starts and ends one month prior to the date or dates you selected.

    Mastercard measures chargeback compliance by comparing chargebacks received in the current month against sales received in the previous month.

  • For Discover, PayPal, and PayPal Credit, the time period is the same as the date or dates you selected.

    Discover measures chargeback compliance by comparing chargebacks received in the current month against sales received in the current month. The percentage calculation is based on the following formula: chargeback amount / (sales amount - refund amount - chargeback amount).

Sales - Count

The total number of sales that occurred within the specified date range.

Sales - Amount

The total sales amount that occurred within the specified date range.

Chargebacks - Period

The date range that you specified. This may differ from the Sales Period, depending on the payment type. See the definition above for Sales - Period.

Chargebacks - Count

The number of chargebacks that occurred for this method of payment in the specified date range.

Chargebacks - Amount

The total chargeback amount that occurred within the specified date range.

% of Sales #

The number of chargebacks that occurred within the specified date range as a percentage of the total number of sales. Visa and Mastercard use this percentage to measure chargeback compliance.

% of Sales $

The total amount of chargebacks that occurred within the specified date range as a percentage of the total amount of sales (for Mastercard and Visa). For Discover, the percentage calculation is based on the following formula: chargeback amount / (sales amount - refund amount - chargeback amount).