Navigating and Using iQ

This section provides information on navigating iQ Reporting and Analytics and using the iQ reports and tools. Topics include:

Client System Requirements
User Accounts	Navigating iQ Reports and Tools
Logging In and Logging Out	Report Controls
If You Forget Your Password	Navigating the Analytics Dashboards
Editing Your User Profile	Creating a PDF Report
iQ Controls	Exporting a Report
Notification Banner

 

Client System Requirements

The client-side requirements to access iQ Reporting and Analytics, including public access, are outlined in this section. You can access iQ from any PC or tablet, and from any public or private location.

Browsers Supported

You must use one of the following supported web browsers with JavaScript enabled. See Enabling JavaScript for more information. For the best user experience, use Google Chrome or Mozilla Firefox.

• Google Chrome 22 and later (recommended)

• Mozilla Firefox 27 and later

• Microsoft - Internet Explorer 11 and later, Internet Explorer Mobile 11 and later, Edge 12 and later (See Internet Explorer Compatibility View Settings for additional settings information.)

• Safari 7 and later, Safari Mobile 6 and later

• Opera 14 and later

While other browsers may appear to function properly, Worldpay recommends that you upgrade your client system to one of the listed browsers to eliminate the chance of unexpected behavior. If you use an unsupported browser, an error message is displayed containing links for downloading a supported browser.

Internet Explorer Compatibility View Settings

When using Internet Explorer 8.x and 9.x, follow these instructions to ensure the correct display settings:

1. From the Tools menu, select Compatibility View Settings.

2. Un-check Display all websites in Compatibility View.

3. Click Close.

Screen Resolution

We recommend that you set your screen resolution to 1280 x 1024 pixels for optimal viewing.

Enabling JavaScript

iQ Reporting and Analytics requires that JavaScript be enabled for your browser. Depending on your browser type and version, active scripting may be disabled by default. Follow the instructions below to enable JavaScript in your browser.

To enable JavaScript in Internet Explorer:

1. From the Tools menu, select Internet Options.

2. Click the Security tab, and select the Internet zone icon.

3. Click the CustomLevel button. The Security Settings - Internet Zone dialog box appears.

4. In the Scripting section, verify that Active Scripting is enabled.

5. Click OK.

To enable JavaScript in Mozilla Firefox:

1. From the Tools menu, select Options.

2. Click the Content icon and verify that Enable JavaScript is checked.

3. Click OK.

To enable JavaScript in Google Chrome:

1. From the Settings page, click Show advanced settings.

2. In the Privacy section, click Content settings.

3. In the JavaScript section, verify that Allow all sites to run JavaScript (recommended) is selected.