User Accounts

In order to log into iQ, you need a user account. If you do not have a user account, see the Worldpay business contact within your company responsible for obtaining user accounts. If your company does not have or use a main business contact, please contact the Relationship Manager assigned to your organization.

To obtain user accounts:

  1. Complete the iQ User Request Form, an Excel spreadsheet. While completing this form, note the following:

    • Each person using iQ must have their own user account. Users must not share user accounts.

    • We cannot create generic user accounts, such as “APDept,” “test,” or “MyAccount.”

    • You must provide detailed contact information for each user account (e.g., name, job title, telephone, time zone, and e-mail address). These fields can be used to verify identity for security purposes.

    • Note the permissions required (for example, the ability to search transactions, ability to view credit card numbers, and ability to modify chargeback data). For more details, contact Customer Service or your Relationship Manager.

  1. Email the completed form to our Customer Service team at ecommcustomercare@worldpay.com.

Within 24 hours, a Customer Service Representative will e-mail the user account name(s) to the main contact person and relay the associated temporary passwords separately--via telephone--to maintain the security of your user accounts.

If you have questions or need assistance with the iQ User Request Form, contact our Customer Service team.

Logging In For the First Time

When you log into iQ for the first time, iQ prompts you to reset you password and set up three security questions.

To complete the first-time login process:

  1. After receiving your username and temporary password from Merchant Services, launch your Web browser and navigate to the following URL:

    https://reports.iq.vantivcnp.com/ui/login

    The login screen displays as shown in iQ Login Screen.

    2. iQ Login Screen

  2. Enter your username and temporary password. iQ displays the Reset Password screen.

    When choosing a password, you must adhere to the following rules:

    • Must be at least eight (8) characters long.

    • Must have at least one uppercase and one lowercase letter.

    • Must have at least one numeric or punctuation symbol.

    • Must be different from your last six passwords.

  3. Enter a new password and click Submit. iQ redirects you to the Security Questions screen.

    4. Security Questions Screen

  4. Select security questions and enter answers to each. When choosing your security answers, keep the following in mind:

    •  Answers must be at least three characters and no longer than 256 characters.
    •  Answers are not case-sensitive and can include punctuation and symbols.
    •  Select answers that are easy for you to remember and difficult for others to guess.

  5. Click Submit to proceed.

    iQ sends a verification e-mail containing a temporary link. Note that the link is only valid for 24 hours.

  6. Click the link in the e-mail (or paste the address into a browser). Your browser redirects you to the iQ Home Page.

    7. iQ Home Page