User Accounts

In order to log into iQ, you need a user account. If you do not have a user account, see the Worldpay business contact within your company responsible for obtaining user accounts. If your company does not have or use a main business contact, please contact the Relationship Manager assigned to your organization.

To obtain user accounts:

  1. Complete the iQ User Request Form, an Excel spreadsheet. While completing this form, note the following:

    • Each person using iQ must have their own user account. Users must not share user accounts.

    • We cannot create generic user accounts, such as “APDept,” “test,” or “MyAccount.”

    • You must provide detailed contact information for each user account (e.g., name, job title, telephone, time zone, and e-mail address). These fields can be used to verify identity for security purposes.

    • Note the permissions required (for example, the ability to search transactions, ability to view credit card numbers, and ability to modify chargeback data). For more details, contact Customer Service or your Relationship Manager.

  1. Email the completed form to our Customer Service team at ecommcustomercare@worldpay.com.

Within 24 hours, a Customer Service Representative will e-mail the user account name(s) to the main contact person and relay the associated temporary passwords separately--via telephone--to maintain the security of your user accounts.

If you have questions or need assistance with the iQ User Request Form, contact our Customer Service team.

For information on logging in to iQ, see Logging In and Logging Out , next.