Advanced Search

The Advanced Search lets you find transactions using any information you want within a chosen date range (the Starting and Ending dates for the search).

To learn how to use the Quick Search, click here.

 

Please be aware that MOTO (Mail Order Telephone Order) transactions may not be visible on all of your merchant codes.
If you cannot find a MOTO transaction, switch your merchant code at the top and search again.

1.       Narrow your search by filling in the boxes in the left panel of Advanced Search using the table below to help. Only fill out the information you want to search for.

Box / Drop Down

What is it?

Customer Name

The name of the customer. If you type a part of the name, the search will find all transactions that match the letters you typed. So if you type "Smith" and click Search, you will see all transactions by any person with Smith in their name, like John Smith, Laura Smithson, and so on.

You can use letters or the ' or - characters. The maximum length is 25 characters.

Customer Email Address

The customer's email address. Must have at least one @ and at least one . .

Customer Postcode/Zip Code

The customer's post code or zip code. You can use letters, numbers and spaces.

Transaction ID

A unique identifier for the transaction, assigned by WorldPay.

Cart ID

Your identifier for the transaction, sent to us from your ecommerce shopping cart. Useful when looking for a specific transaction.

PayPal Order Number

The order number generated by PayPal. You can only use capital letters, numbers and the - character.

Currency Selector

The type of currency to search for. You can pick one currency, or leave ALL selected.

Minimum Amount

This refers to the minimum original authorised amount of transactions, and does not relate to the statuses of them.

For example, if you chose a status of Refunded and a minimum amount of 10.00, the search would still find a transaction that has a refund value of 5.00 if the original authorised amount was greater than or equal to 10.00.

Maximum Amount

This refers to the maximum original authorised amount of transactions, and does not relate to the statuses of them.

Payment Type Selector

The default is All Payment Types. Click to open a list of payment types (such as Visa Credit Card), then choose as many as you like by ticking them.

Alert Transaction Selector

You have three choices:

  • Include Alert Transactions - finds all transactions (including those with an alert)

  • Exclude Alert Transactions - only finds transactions that do not have an alert

  • Only Alert Transactions - only finds transactions that do have an alert

Virtual Terminal

Finds MOTO transactions that have been processed using your Virtual Terminal.

PayByLink

Finds transactions that have been sent through Pay by Link and paid.

Note: This setting will not find the links that you have sent which have not been paid. You can use your Pay by Link emails from us to keep track of Pay by Link payments.

Installation Selector

Finds any installation that you select here. Defaults to All Installations, but you can change them by clicking the drop down list and removing the ticks.

FuturePay

Finds FuturePay transactions. Also useful for finding a FuturePay Agreement ID.

 

2.       Choose the Starting and Ending dates you want to search from within the Date and Status Range options, and if applicable also choose the relevant transaction statuses.

By default, Transactions with last activity between is selected. This will find all transactions that changed their status within the chosen date range.

To narrow your search to find selected transaction statuses, choose one of the other Date and Status Range options, and the panel will expand to show you all available statuses. Transactions which moved to the selected statuses between will find all transactions that have reached or passed through the chosen statuses, not just transactions that are currently on these statuses.

For example, if you choose a date range of 01 Jan 2014 to 10 Jan 2014, and tick the status of Authorised, the search will display all transactions which became Authorised between 01 Jan 2014 and 10 Jan 2014. Some of these transactions will still have a Current Status of Authorised, however others will have moved on to later statuses such as Captured, Settled/With Acquirer, Refunded, etc.

 

Status Options

The table below explains each of the statuses that you can search for.

Title

Check Box

What does it mean?

Successful Transactions

Authorised

The funds have been reserved against the customer's account and are ready to be Captured or Cancelled.

Captured

For Business Gateway:

The funds reserved against the customer's account have now been removed, and are travelling to your bank account, where they will be With Acquirer.

For Business Gateway Plus:

The funds reserved against the customer's account have now been removed, and are travelling to your account at WorldPay, where they will be Settled.

Settled/
With Acquirer

For Business Gateway:

This provides an indication that the funds are likely to have been settled to you by your merchant account provider (acquirer). For accurate information on when these funds have been settled, contact your merchant account provider.

For Business Gateway Plus:

When this status is given, funds have been received by WorldPay, and are being prepared to be transferred to your bank account.

Refunds

Refund Started

For Business Gateway:

A refund has been requested on this transaction, and we are waiting for a response.

For Business Gateway Plus:

You have initiated funds to be sent back to your customer's originating account.

Refunded

For Business Gateway:

This provides an indication that the funds are likely to have been returned to your customer by your merchant account provider. For accurate information on when these funds have been returned, contact your merchant account provider.

For Business Gateway Plus:

At this point your customer has received the initiated refund. For PayPal transactions, this status is given as an indication that the refund is on its way, and the refund may take several days to arrive.

Refund Failed

The refund was unable to process correctly and funds have been returned to you.

Transaction Failures

Refused

The authorisation request has been declined by the customer's card issuer (or account provider). WorldPay are not given the detailed reason for the refusal.

Cancelled

Either:

  • you have cancelled this transaction before it is Captured

  • you have the Risk Management Service installed, and for reasons of high risk, Risk Management stopped the transaction

  • the authorisation on a PayPal transaction is no longer valid

Auth Expired

There is a maximum of 28 days from the point of authorisation on a transaction. Transactions that are not Captured or Cancelled within this period will become expired, and the money can no longer be collected. This will only occur if your capture delay setting is set to off. To learn more about capture delay, click here.

Error

There has been an interruption to the normal payment process which has prevented this transaction from completing. Resubmitting the payment is recommended. If the error persists, contact support@worldpay.com.

Disputes and Chargebacks

Info Requested

We have received notification from a card issuer (or account provider) who wants to forcibly reverse some or all of the transaction amount. As soon as this status occurs, we hold the funds associated with the request. We recommend that you send any defence information that you have. To learn more about the information that can be sent and what file types can be sent, click here.

Charged Back

The decision has been made to return the queried funds to the customer's card issuer (or account provider) as a result of the information request process.

Dispute Released

The decision has been made not to return the queried funds to the card issuer (or account provider) as a result of the information request process. Any funds that we are holding as a result of the dispute will be sent to you.

Info Supplied

You have uploaded defence information to us in response to an information request. Once this information is uploaded, there are usually 60 days for a decision to be made on whether or not a chargeback is initiated.

Chargeback Reversed

A payment has been Charged Back and more defence information has been submitted, which has reversed the chargeback decision. The queried funds will then be returned to you.

Dispute Expired

An indication that the original dispute that was raised on this transaction is no longer valid. Any funds that have been held as a result of the dispute will be sent to you.

PayPal Disputes

Funds Held

Specific to PayPal transactions. Notification that funds are being held by PayPal as a result of a dispute being raised. If you see this status, we recommend that you submit defence information.

Funds Released

Specific to PayPal transactions. Funds held by PayPal as the result of a dispute have now been released. This does not indicate whether or not a payment has been charged back. For more information about this transaction, contact PayPal.

 

3.       Click Search to run the search and show the search results in the Transactions window.

If you click Clear, this will remove everything and reset the search.

If you click Exit, this will return you to the Transactions window.