Transaction list

The transaction list holds all of your transactions for the merchant code selected at the top of the screen. The most recently added (or changed) transaction is at the top of the list. You can change the order of this list by clicking on any of the column headings. Click again on the same heading to reverse the order. An up arrow [ ] or down arrow [ ] symbol shows you the column that is ordered.

There are up to 10 results on each page of the transaction list. You can click the Previous or Next buttons to move forward or back a page.

This section tells you about the columns and what they mean.

Alert

This shows you an exclamation [ ] symbol next to any transactions that have failed one or more key risk checks. When you see an exclamation [ ] symbol, we recommend that you look more closely at this transaction before you fulfil the order. The Payment tab of this transaction shows you more information about the risk checks that may have failed. See Risk Details to learn more.

If you are new to fraud, see the Managing Fraud Guide for more information. If you have a basic understanding of fraud, but want to learn more about our Risk Management Service, see the Risk Management Service Guide.

Transaction ID

This shows the unique reference number created by us to identify each transaction. The Transaction ID is sometimes sent to you in various communications from us.

Customer

This shows the name entered by the person making the payment for this transaction. This could be the name on the card, but is not always. For example, if a corporate card is used, the name on the card may be different to the name entered.

Last Activity Date

This shows the most recent date and time that the status of the transaction changed. A transaction can change status a number of times. To learn about statuses and what they mean, see Current Status below.

Authorised Amount

This shows the amount of money that has been authorised for the transaction when it was first made. It may not show how much is due to be taken now (for example, if a partial refund was made).

Authorised Currency

This shows the currency used to authorise the transaction.

Current Status

This shows the current status of each transaction. A transaction will change status as various checks or actions are performed on it.

To learn about statuses and what they mean: if you are a Business Gateway user (using WorldPay for your Payment Processing Service only), click here. if you are a Business Gateway Plus user (using WorldPay for your Internet Merchant Account and Payment Processing Service), click here.