To list payments that have been disputed by shoppers and to supply information that resolves a disputed payment.
Sort disputed payments - by creation date, order code or creation status
Risk assessment - see the risk score associated with a disputed payment
Information request - answer a bank or card issuer about a disputed payment
Information sent - see what information you have supplied about a disputed payment
Chargeback status - see the chargeback status of a disputed payment
Dispute management menu option -a brief overview of what you see on screen and links
Dispute management fields - a guide to each field in the Dispute management window
To open the Dispute Management page, logon to the Merchant Interface and select the Dispute Management option, either from the menu on the left or from the 'What would you like to do…?' menu boxes.