Dispute management

Purpose

To list payments that have been disputed by shoppers and to supply information that resolves a disputed payment.

Use

• Sort disputed payments - by creation date, order code or creation status

• Risk assessment - see the risk score associated with a disputed payment

• Information request - answer a bank or card issuer about a disputed payment

• Information sent - see what information you have supplied about a disputed payment

• Chargeback status - see the chargeback status of a disputed payment

• Dispute management menu option -a brief overview of what you see on screen and links

• Dispute management fields - a guide to each field in the Dispute management window

• Screen shot: Dispute management page

• Page description: Dispute management page fields

• Screen shot: Information request page

• Page description: Information request page

• Screen shot: Information supplied page

• Page description: Information supplied page

• Screen shot: Chargeback status page

• Page description: Chargeback status page

• Screen shot: Information supplied for order

To open the Dispute Management page, logon to the Merchant Interface and select the Dispute Management option, either from the menu on the left or from the 'What would you like to do…?' menu boxes.