Information Supplied (IS)

Purpose

This window shows the information you have supplied to the card issuer/bank to dispute the chargeback.

Use

Review what information you have given regarding the chargeback.

To view the Information Supplied window:

1.       From the Worldpay payment service main menu, or from ”What would you like to do…?”, select the Dispute Management option. The Payment Disputes window appears.

2.       From the Payment Disputes window, locate the disputed payment you want, and click the IS (Information Supplied) button next to it. The Information Supplied for Order: [nnn] window appears. It has all the information you entered on the Information Request window.

You cannot use this window to change any information. To add extra information, use the Information Request window.

See also:

• Information Supplied fields

• Information Supplied for Order: [nnn]