If the numbers of disputed payments on this screen start to rise, you should examine your operations and think about effective countermeasures. However, unless your on-line business is large with thousands of payments, you should not find many.
This option is where you can see any payments of yours that are in dispute, and take action to try and resolve the problem.
To access the Dispute Management facility, select the Dispute Management option from the Worldpay payment service main menu on the left or from the 'What would you like to do…?' menu boxes. The Payment Disputes window appears. Disputed payments appear on a list sorted by their order code.
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If the numbers of disputed payments on this screen start to rise, you should examine your operations and think about effective countermeasures. However, unless your on-line business is large with thousands of payments, you should not find many. |
If there are a lot of payments listed, you can use filters to search for payments and reduce the number of payments that appear on the list.
There are three filters available on the Disputed Payments window:
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