To search for a disputed payment by its order code, or show a group of disputed payments with similar order codes refer to
1. From the Payment Disputes window, click the arrow symbol next to the Order Code column heading. The Filter on Order Code pop-up screen appears, and should look like the example picture below.
2. Enter the order code you are looking for. If you do not know the order code in full, enter at least the first three characters of the order code. You can use the '%' character as a wild-card. You can only use it at the end of a search string, and there must be at least three characters in the partial code.
3. Click the Select button. Our payment service displays the disputed payments that have that partial order code.
Figure: Filter on order code
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