Page description - Dispute Management page

Use this filter to sort your list of disputed payments by their order code.

Use this filter to sort your list of disputed payments by their creation date.

The amount of the disputed transaction in your currency.

Use this filter to select and display disputed payments by their current status. There are four types of current status:

•  Chargeback reversed

• Chargeback made

•  Information Requested

• Information Supplied

Shows the risk assessment score of the payment before it was disputed. Click on the score to see a detailed breakdown of the risk analysis. The explanation of this part of the Disputes Management Interface is in the Risk Management guide, on the Risk Results page.

 The person or institution who has raised the dispute; the shopper or the car-issuer.

A button and an indicator that shows the chargeback status of the disputed payment. If the button is blue, then you must send information about this payment to the card issuer or bank. Click on the button to display the Information Request screen.

A button and an indicator that shows the chargeback status of the disputed payment. If the button is blue, then you can view the information you supplied with  the Information Request window. This information appears on a read-only Information Supplied (IS) window

An indicator that shows the chargeback status of the disputed payment. If the indicator is blue, then a chargeback has occurred to this disputed payment.

An indicator that shows the chargeback status of the disputed payment. If the indicator is blue, thena chargeback has been reversed on this payment.