Information Requested page description

Enter the e-mail address of the card company that will make the chargeback.

The main reason you dispute the chargeback. For example, if you know that the goods were delivered to the delivery address, but the chargeback is for an alleged non-delivery, then you enter something like"The Goods were delivered" as the main reason you dispute the chargeback.

Use this field to locate and attach a file to the Information Request. The file should be some form of evidence that supports your dispute. This file can contain scanned images in jpeg format and Microsoft Word documents. If you want to send more than one document, then you must archive the documents in a .zip file.

This is a field where you can explain in detail why you question the chargeback. Remember you can also use the File field to attach a file. This file can be a Word or text document that explains your dispute in complete detail.