You may also see a set of additional boxes: For all Visa payments in GBP please enter this additional information. If you see this, click here.
This page explains how to fill out the Virtual Terminal section and create a transaction for a MOTO payment.
1. Fill in the information in the boxes on the Virtual Terminal screen using the table below to help.
|
Box |
What is it? |
Always required? |
|
Order Description |
A description of the goods being purchased. If a Customer Email address is entered on this page (see below), the Order Description will appear on an automatic order confirmation email sent to the customer. |
No |
|
Amount |
The total amount, including any relevant taxes, to debited from the customer's account. Please double-check the amount you enter and ensure that the decimal place is in the right position. |
Yes |
|
Currency |
The currency in which the payment is made. We can accept most major currencies but the currencies available depend upon your agreement with us. |
Yes |
|
Cart ID |
Your identifier for the transaction. This can be anything you like, but we recommend that you keep it unique for each transaction, because this makes identifying a transaction easier. |
Yes |
|
Name on Card |
The name on the card used to make the payment. |
Yes |
|
Card Number |
The number on the card. This can be anywhere between 13 and 19 digits long, but is usually 16. Please double-check this to prevent the wrong account being debited. We cannot stop a transaction once it has been submitted. |
Yes |
|
Expiry Date |
The expiry date on the card. Note: The expiry date is not always present on a card. If it is not, you must choose 12 in the Month box, and 2049 in the Year box for the transaction to be accepted. |
Yes |
|
The three or four digit card verification value printed on the card. |
Yes |
|
|
Billing Address 1 |
The first line of the customer's billing address. This is the address that is held by the customer's issuer. |
Yes |
|
Address 2 |
The second line of the customer's billing address. |
No |
|
Address 3 |
The third line of the customer's billing address. |
No |
|
City |
The City of the customer's billing address. |
No |
|
County/State |
The County/State of the customer's billing address. |
No |
|
Postcode/Zip Code |
Postcode/Zip Code of the customer's billing address. |
No |
|
Country |
The Country of the customer's billing address. |
No |
|
Customer Phone Number |
The customer's telephone number, so you can contact them. You must enter this or the Customer Email address to complete the transaction. |
Yes, or Customer Email |
|
Customer Email |
The customer's email address, so you can contact them. You must enter this or the Customer Phone Number to complete the transaction. Note: We encourage you to enter this as often as possible, because the system can generate a confirmation email to the address entered here. |
Yes, or Customer Phone Number |
|
You may also see a set of additional boxes: For all Visa payments in GBP please enter this additional information. If you see this, click here. |
When you have filled in all of the required information, click outside the last box and the Submit Transaction button will change colour. Or you can use the Clear button to empty all of the boxes and start again.
2. Click Submit Transaction to process the payment request. You will see either:
Successfully Created - the new payment is created with the Transaction id shown. After a short while this payment will appear in the transaction list, and you can view, capture, cancel or refund it. To submit another transaction, click Start New Transaction.
Failed - a payment was not created, and a message is displayed to help understand the reason. The table below explains more about each message:
|
'Failed' Message |
What does it mean? |
|
Payment refused by card issuer |
The customer's card issuer has declined this payment. The customer will need to contact their issuer to find out why. |
|
Please check the number of card digits and try again |
The wrong number of card digits has been entered in the Card Number box.
|
|
Refused - possible fraud |
Only applies to merchants with the Risk Management Service. This payment has been blocked. For more information please contact us on 0870 366 1233 (option 6). |
|
Unable to process payment - please see Help |
There are various reasons why a payment is unable to process. A common reason is that your installation or account is not active. For more information please contact us on 0870 366 1233 (option 6). |
|
You are not set up to accept this payment method |
This payment method has not been activated on your account. If you want to add this payment method, please contact customeramendments@worldpay.com. |
3. To submit another transaction, click Start New Transaction.
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