Agent

This menu contains two functions and four topics. This is the most important menu for your day to day activities on the DRC. The topics in this section are:

Queues

A description of the various queues available on the system.

Queue Review

A description of the Queue Dashboard and the Workstation Filter function.

Dispute Details

This screen shows the details of a specific disputed transaction.

Find Transaction

This function is a search engine; use it to find specific transactions.

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