Use this screen to find a transaction that is no longer in any of the queues. For example the Reply by date for a transaction has expired, so the transaction is no longer in a live queue.
The design and use of this screen is similar to the Workstation Filter tab on the Queue Review screen.
To use the Find Transaction screen:
From the Landing page, select Find Transaction. The Find Transaction screen appears.
Select the hierarchy you want from the Hierarchy drop-down list. Some organisations may only have a single hierarchy of data.
Select Worldpay from the Virtual Table drop-down list. Some organisations may only have a single virtual table.
You can turn On the Date Range as part of your search:
Select the type of date from the drop-down list.
Select a time period in the Past or Future, or a Date Range. For example you can select a time period of five days after the disputed date.
Choose what to Sort Results By. You can also add Conditions to further filter the disputes. See the Conditions section below for more information.
Click Submit.
This is an optional part of the Workstation filter screen where you can add extra conditions to make your search more precise. The conditions are:
Filter - This is a drop down list of various conditions. Most are self explanatory. Some need a description:
Network - This is scheme such as Visa, Mastercard, American Express and so on.
Load date - This is the date that the disputed transaction was loaded onto the system.
Merchant number - This is your unique Worldpay Merchant ID (MID) that this transaction was processed under.
Processor - This is always Worldpay.
Reason Code - This is the reason why the transaction is being disputed, in the form of an industry standard reason code.
These are standard database enquiry operators. There is an Is Blank operator if you don't want to put a value in the VALUE field. The value must be exact and is case sensitive, for example Visa, not VISA.
To add another condition, click the Add Another Condition button. You can add as many additional conditions as there are in the filter list.
The Operator and Value fields are mandatory. To reset the Conditions filter, click the Delete button (it has a picture of a bin) to the right of the Value field.
The difference between query type Any and All is that, for example, if you selected the below:
Disputed date
And
Transaction currency equal to GBP
If you then select All the system finds transactions that met both of those criteria. If you select Any the system finds transactions that only have to match one of the criteria. So in the example above, the system would select transactions that are greater than £100 in value, regardless of the date, and transactions that occurred on the date, no matter what their value is.
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