This chapter describes procedures you can adopt to help reduce your risk of fraud. We strongly suggest that you consider the procedures described in this chapter, and implement those with specific relevance for your type of business.
Your managing fraud procedures should incorporate some of the checks described in Checks to Make.
Trading rules can affect the level of risk you are exposed to. For example, you cannot refuse to sell on the basis of the cardholder country alone - in such a case you will need to review the other details before you can say "No".
Define Your Risks - work out your vulnerabilities beforehand
Order Acceptance - which order should be filled, which should be reviewed
Respond to Alerts - be alert to alerts
Screening - block names as well as email and IP addresses and countries
Payment Methods - payment methods can vary in terms of your risks
Customer Registration - get to know your customers
Delivery Procedure - what you should do before handing over goods
Website Warning - a legal warning
Communications - keep your shoppers informed
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