If you have specific risks and your target customer group will tolerate it, then you might consider an enforced registration procedure for new customers that will exclude some of the potentially riskier shoppers. For example, allowing a probation period during which customers build up a payment history.
Predefine and publish the conditions for registration and for upgrade to full membership. For example, include the minimum number of orders, the minimum time frame as a customer, and similar.
If incidents do occur, move the customer in question from your client list to a suspense file, against which new orders can be checked.
Consider including the following items for registration:
require full name and address details - do not accept free ISP-addresses (@hotmail and such), since no registration with these providers is required and consumers therefore remain untraceable
require registration in current telephone directory (for ex-directory applicants ask for phone bill details)
do not accept only mobile phone numbers
offer limited choice of payment methods initially
limit the acceptance level per payment method
set maximum amount/value per order for the first (few)orders
deliver goods to the customer's registered home address only
insist on receipt by this registered shopper, proper identification, and physical presentation of the card
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Glossary | File Name: Customer registration.html | © Worldpay Limited |