Adopt a procedure, tailored to your business that specifies how you will respond to alerts.
For example, you may want orders with Caution alerts to be filled if the order value is below a certain limit, but want a review of all orders with Warning alerts, regardless of the order value.
An alerts procedure can be quite simple, such as the one shown below.
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To the Staff of One Stop Shop Alerts Procedure
Manually review any transaction that has generated a Warning alert from the Risk Management service. Manually review any transaction over £30 that has generated a Caution alert from the Risk Management service. |
The Merchant Guarantee does not cover transactions where you receive a 'Warning’ alert but still accept the order.
The Guarantee is only available to UK merchants.
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Glossary | File Name: Respond to Alerts.html | © Worldpay Limited |