Responding to a Visa Retrieval Request

To respond to a Visa Retrieval Request:

1. Navigate to the Dispute Inbox or the Chargeback Case Detail Screen for the desired case.

2. Click the Respond to Retrieval Request button at the top of the page. A dialog box appears containing information on the dispute including payment date and amount, ARN, dispute amount, and reason code.



3. Select support document(s) from the list provided (Step 1) that are related to the Retrieval Request by clicking the checkbox in the Select column.

   If there are no documents listed, or to attach additional support document(s), click the button. See Attaching Support Documents to Your Case for more information.

4. Enter further information on this dispute in the Notes field (Step 2).

5. Click Submit.