Recovery Cohort Report

The Recovery Cohort Report provides summary and detailed data for approved order count and amount approval percentages and for the purpose of measuring re-tried authorization approval performance. You use this report to determine what your revenue lift (percentage) will be over a selected period.

If you are interested in knowing the actual dollar value of recovery orders over a selected period, see the Recovery Snapshot Report.

Features of the report include:

Alerts for in-Progress Orders - when recovery orders are still in progress for the selected time period, an alert is displayed at the top of the report, along with an estimated completion date for the current recovery cycle.
Cohort Performance - a chart providing data visualizations of cumulative approved order count and amount percentages, allowing you to visually compare recovery performance.
View Through Cycle Day Drop-Down - by selecting a different cycle day, you can view the report data through that day in the current cycle (for example, Day 7, Day 21, or Final). Note that no changes are seen on the Cohort Performance Chart when this is changed.

The Recovery reports are only seen if your organization is enabled for the Recovery Engine service, and the Recovery Engine Performance Report is only seen to users with permissions to View Engine Performance Report. Upon opening the report, iQ displays data for the latest date for which data is available. The default date range displayed is one day

To access the Recovery Engine Cohort Report:

From the iQ Bar, click the Approvals icon and select Cohort from the list of available reports, or from the Approvals Navigation bar. The Cohort report appears.
Specify the desired Date Range, Reporting Group, and Currency (if applicable), then click the View button to refresh the page. The default date range is one day.

See Notes on Reporting Group Limits for information on the report groups shown in the Reporting Group drop-down selector.

Unlike other iQ reports where Settlement Currency is used, the Recovery Cohort Report uses Purchase Currency, because of possible performance comparison inaccuracies due to exchange rate fluctuations.
Select a different View Through Cycle Day to view report data through a specific day in the recovery cycle. Note that if no recovery data is available for any of the days in the cycle, those days are not selectable. The default view is the last day with data available.

The Recovery Cohort Report comprises the following panels:

Recovery Engine Summary
Cumulative Approved Orders (Cohort Performance Chart)

The sections that follow describe each of the these panels.