Performing Transactions from the Transaction Detail Screen

With the appropriate permission(s), you can reverse certain transactions, perform a capture (deposit), break an Account Updater link, and cancel recycling from the Transaction Detail screen, most of which are typically performed using a cnpAPI transaction. This feature is supported for both cnpAPI and non-cnpAPI merchants.

If the transaction is eligible for any of these operations, an action button appears at the top of the Transaction Detail Screen as shown below. In this example, the Reverse Authorization, Deposit, and Break Account Updater Link buttons are displayed.

Action Buttons on Authorization Detail screen

The table below provides information on each of the transactions and operations available from the transaction detail screen. The operations available depend on the transaction type, method of payment, eligibility, whether your organization is enabled for the Recycling or Recovery Engine, Account Updater, etc. For detailed information on the transaction types in the table, see the latest version of the Worldpay eComm cnpAPI Reference Guide.

For instructions on performing these operations from the Transaction Detail Screen, see one of the following sections:

• Reversing a Transaction (or Canceling Recycling)

• Capturing an Authorization (Deposit)

• Breaking an Account Updater Link

Transactions/Operations Available from the Transaction Detail Screen

Transaction/ Operation button and Description	Equivalent Worldpay cnpAPI Transaction(s)	Can be Used to...
Issue Refund - used to refund money to a customer (either a full or partial refund).	<credit>	Reverse deposit (capture), issue refund
		Reverse conditional deposit (Sale), issue refund
	<echeckCredit>	Reverse Direct Debit (eCheck) deposit; issue Direct Debit (eCheck) refund
Issue Void - used to cancel an unsettled transaction.	<void>	Reverse deposit (Capture)
		Reverse conditional deposit (Sale)
		Reverse refund (Credit)
	<echeckVoid>	Reverse Direct Debit refund (eCheck Credit)
Reverse Authorization - used to reverse an approved, un-expired, and un-consumed authorization.	<authReversal>	Reverse authorization
Deposit - used to convert an approved, un-expired authorization into a billable transaction after an order has been fulfilled (either a full or partial authorization).	<capture>	Capture funds after authorization
Account Updater Break Link *- used to break Account Updater links to updated account information for the current and all previous transactions.	(none)	Break Account Updater links
Cancel Recycling ** - used to halt recycling of a declined transaction, when the transaction is controlled by Worldpay as part of the Recycling or Recovery Engine.	<void>	Reverse conditional deposit (Sale)
	<authReversal>	Reverse authorization

* Available only if your organization is configured for the Account Updater product.

** Available only if your organization is configured for Recycling via either the Recycling Engine or Recovery Engine, and the transaction is controlled by Worldpay.