Filing for Arbitration

The Visa Arbitration ruling is final. If you continue to Arbitration and Visa rules in favor of the issuer, you may be assessed a $500 fee.

To file for Arbitration (continue a dispute after a pre-arbitration decision by the issuer):

1. Navigate to the Dispute Inbox or the Chargeback Case Detail Screen for the desired case.

2. Click the Create Arbitration button at the top of the page. A warning dialog box appears to inform you that this action may result in a fee.

3. Click Yes to continue with the request or No to cancel.

   If you select Yes, a dialog box appears containing information on the dispute including payment date and amount, payment amount, ARN, amount in dispute, and reason code, as well as the Visa-required questionnaire.

4. If you are disputing an amount that is less than the Dispute Amount shown, enter the new amount in the Amount field (Step 1).

5. Enter additional information in the Reason for filing Arbitration field (Step 1).

6. Select support document(s) from the list provided (Step 3) that are related to the case by clicking the checkbox in the Select column.

   If there are no documents listed, or you need to attach additional support document(s), click the button. See Attaching Support Documents to Your Case for more information.

7. Click Submit.

8. If you decide not to pursue Arbitration after you have submitted your request, and prior to submission to Visa, click the Cancel Arbitration Request activity button. Work with your Worldpay Chargeback Analyst to ensure that the Arbitration Request is eligible for cancellation.