Exporting Chargeback Performance Data

You can export case-level data to a CSV file (e.g., Microsoft Excel), by clicking on the CSV Export Icon () in the By Type table of the Chargeback Performance Report. The data is listed by Case ID (for the desired month) and includes all the data for each Chargeback case referenced in the Chargeback Performance report.

To export case-level data on chargeback performance data to a CSV file:

  1. Follow the steps for navigating to the Chargeback Performance Report.

  2. Click the CSV export icon () next to a value in the Count column of the By Type tab (as shown in Chargeback Performance Report - By Type). The File Download dialog box appears.

  3. Choose an option as follows:

    • Open - opens the report in your default spreadsheet application (e.g., Microsoft Excel).

    • Save - saves the CSV file to your computer.

    • Cancel

The data is listed by Chargeback Case ID, and includes all the fields listed in the table below.

See Notes on Microsoft Excel for information on the presentation of certain data fields in exported files.

Chargeback Performance by Case Report Field Descriptions

Field

Description

Case ID

The unique ID number automatically assigned to each chargeback or retrieval request.

Worldpay Payment ID

The automatically-assigned unique identifier for this transaction.

Merchant Order Number

The merchant-designated identifier associated with this transaction.

ARN

Acquirer Reference Number - the unique 23-digit identifier assigned to the transaction that uniquely identifies this transaction with the networks.

Merchant

The name of the organization associated with this case.

Merchant Transaction ID

The identifier specified by the merchant for this transaction. This value corresponds to the id attribute (id="value") of the transaction and is used with Online transactions for Duplicate Transaction Detection

Chargeback Issue Date

The date the issuing bank submitted the chargeback.

Chargeback Amount

The amount of the chargeback.

Representments Amount

The amount of money disputed in the representment.

Funds Recovered

The amount of funds recovered as a result of this representment.

Status

The chargeback status for this case, either Accepted Liability, Representment Won, Representment Loss, Representment Pending, Representment Split, or Unworked.