Chargeback Performance Report - By Type

The By Type tab of the Chargeback Performance Report provides detailed information for each of the chargeback activity types--Accepted Liability, Representments, and Unworked. You can expand the Representments type to reveal the counts, amounts, and percentages for Won, Lost, Split, and Pending representments. The table below describes the fields in the Chargeback Performance by Type detail panel.

Chargeback Performance Report - By Type

Chargeback Performance Report - By Type Field Descriptions

Column	Description
Activity Type	The activity category for data captured in this report: Accepted Liability - chargeback cases that are designated with the chargeback activity ‘Merchant Accepts Liability.’ Representments - chargeback cases in the ‘Representments’ and ‘First Chargeback’ cycles, and that are designated with the chargeback activity ‘Merchant Represent.’ Cases included are those that are won, lost, split, or pending. See the definitions of the Status column, next, for more information. Unworked - first chargebacks in the ‘Merchant’ and ‘Merchant Automated’ chargeback queues. Pre-Arbitrations Sent - chargeback cases in the ‘First Chargeback’ cycle, and that are designated with the ‘File Pre-Arbitration’ chargeback activity. Cases included are those that are won, lost, split, or pending. See the definitions of the Status column, next, for more information.
Status	The status of the representments for the selected month and reporting group: Won - representments that are successfully ‘won,’ resulting in recovered funds. Lost - representments that were ‘lost.’ Split - representments where the amount of the First Chargeback is different from the amount your organization recovered. The values in the corresponding amount column are split between Funds Recovered and Conceded. Pending - representments that are in the ‘Decision Pending’ queue, as well as First Chargebacks in the ‘Vantiv Outgoing’ queue.
Count	The chargeback counts for each of the chargeback and representment activity and status types for the selected month and reporting group. This field may contain a CSV export icon (). Click the icon to export data on Chargeback Performance data on a case-level basis to a CSV file (e.g., Microsoft Excel). See Exporting Chargeback Performance Data for more information.
Amount	The amounts corresponding to each of the chargeback and representment activity and status types for the selected month and reporting group.
%	The percentage values corresponding to each of the chargeback and representment activity and status types. The percentage values displayed are calculated as follows: Accepted Liability - the amount of Merchant Accepts Liability chargebacks as a percentage of all chargebacks for the selected month and reporting group. Representments - the amount of Representments as a percentage of all chargebacks for the selected month and reporting group. Unworked - the amount of unworked first chargebacks as a percentage of all chargebacks for the selected month and reporting group.

Notes on Visa Amounts Shown

The amounts shown for various Visa-related returns have different meanings depending on the cycle and/or activity:

• For Visa pre-arbitrations (both issuer- and merchant-initiated), the amount shown is activity associated with the case ID, not funds movement. When your organization initiates a pre-arbitration, the amount shown is the disputed amount originally associated with the case, however Worldpay may not have returned the funds indicated.

• For Visa arbitrations, the amount shown is the amount ‘won’ by your organization as a result of the arbitration process, not the amount debited to your merchant account.

• For partial Visa pre-arbitrations initiated by the issuing bank, the amount shown is the remaining amount in dispute. Worldpay debits the amount your organization has accepted.