Case Detail Purchase History
The Case Detail Purchase History data panel provides a snapshot of this customer’s purchases including counts and amounts of Deposits, Refunds, and Chargebacks. The Purchase History table contains hyperlinks to either the Transaction Search or the Chargeback Search. The Purchase History panel also displays a Since date (the date of their first purchase).
Click the Search hyperlink to navigate to the Transaction Search screen, or the Chargeback Search where a search is automatically performed for this customer for all transactions or chargebacks since the date of their first purchase, up to 24 months prior. From there, you can select specific transactions or chargebacks to view in the Transaction Detail or Chargeback Case Detail screens.
See Case Detail - Associated Transaction Stream and Purchase History Panel for a sample Purchase History data panel. The table below describes all possible fields.
|
Field |
Description |
|
Type |
The type of purchase for this customer from the date of their first purchase, up to 24 months prior:
|
|
Count |
The total count of Deposits, Refunds, or Chargebacks for this customer from the date of their first purchase, up to 24 months prior. |
|
Amount |
The total settled amount of Deposits, Refunds, or Chargebacks for this customer from the date of their first purchase, up to 24 months prior. |