View your Agreement

Once your agreement has been set up you can view the details online, as follows:

  1. Log in to the Shopper Management System. For more information on logging in, please refer to Log in to the Shopper Management System.

    The Recurring Payments (FuturePay) Shopper Home Page is displayed.

  2. Under the Agreement ID column, select the hypertext displaying the Agreement ID you want to view.

    The Recurring Payments (FuturePay) Agreement Details page is displayed.

There are several columns that provide information on your agreement. These are, from left to right:

Regular/Limited  FuturePay Agreement Details

This area displays details of the agreement. For more information on the difference between Regular and Limited agreements, please refer to Agreement Types.

Agreement ID

 

The unique numerical reference identifying your Agreement. It is automatically generated by Worldpay at the time the agreement is created.

Merchant Reference

 

The most recent reference used by the online store to identify this agreement.

Merchant Name

 

The name of the online store as known to Worldpay.

Description

 

A description of the Agreement assigned by the online store when it was created.

Payment Currency

 

The currency to be used when debiting the credit/debit card by the payment amounts.

Payments from credit/debit card no

 

The number of the credit/debit card that will be debited by the payment amounts. Displays the first and last four (4) numbers. Only displayed if you pay by credit or debit card.

Credit/debit card expiry date

 

The expiry date of the credit/debit card in the format MM YY. Only displayed if you pay by credit or debit card.

Time created

The date and time ( in GMT) at which the agreement was created.

Date of first payment

 

The date on which the first payment was made (or will be made if the agreement start date is in the future).

First payment

 

The amount of the first payment. This field is only displayed if you have a Regular agreement. For more information, refer to Agreement Types.

Subsequent payments

 

The amount of each of the payments following the first payment. This field is only displayed if you have a Regular agreement. For more information, refer to Agreement Types.

Interval between payments

 

The interval between payments, as specified by the online store at the time the agreement was set up. This field is only displayed if you have a Regular agreement. For more information, refer to Agreement Types.

Individual payment amount limit

 

The amount limit for each individual payment (in the currency the payments are made in) as specified by the online store at the time the agreement was set up. This can be No Limit. This field is only displayed if you have a Limited agreement. For more information, refer to Agreement Types.

Payment number limit

 

The limit on the total number of payments as specified by the online store at the time the agreement was set up. This can be No Limit. This field is only displayed if you have a Limited agreement. For more information, refer to Agreement Types.

Minimum interval between payments

 

The minimum interval between payments, as specified by the merchant at the time the agreement was made. This can be No Limit. This field is only displayed if you have a Limited agreement. For more information, please refer to Agreement Types.

Agreement cancellation possible

 

The conditions under which the agreement can be cancelled. This is usually Any time. This field is only displayed if the agreement is active (has not been cancelled).

Information

This area shows information about the agreement. Here you can also cancel the agreement.

Agreement status

 

The current status of the agreement. This can be one of: Just Created, Operational, Complete, Cancelled by Merchant, Cancelled by Shopper, Awaiting Start Date, Attempt Limit Reached, Merchant Account Suspended, Shopper Card Expired and Waiting Validation Payment. For more information on payment statuses, please refer to View Agreement Status.

Payments made

The number of payments made to date.

Continue Attempting Payments

Select this button to instruct the system to attempt to debit a payment. Once this has been done, Worldpay will attempt to debit payment within 24 hours. A further payment will be taken every consecutive day for each outstanding payment (for each scheduled payment that has been missed). This button is displayed only if Worldpay have unsuccessfully attempted to debit payment three (3) times.

Next Payment Due

The date the next payment will be taken unless the agreement is cancelled.

Cancel this Agreement

Select this button to cancel the agreement. This button is only displayed if the agreement has not been cancelled.

Contact Details

This area displays contact details for this agreement.

Name

 

The contact name, as entered on the online store's payment page or subsequently changed in the Shopper Management System.

House Name

 

The contact house name, as entered on the online store's payment page or subsequently changed in the Shopper Management System.

Address

 

The contact address, as entered on the online store's payment page or subsequently changed in the Shopper Management System, not including the, county/state, postcode, or country.

Town / City

 

The contact town/ city, as entered on the merchant's payment page when the agreement was set up or subsequently changed in the Shopper Management System.

County / State

 

The contact country or state, as entered on the online store's payment page or subsequently changed in the Shopper Management System.

Postcode

 

The contact postcode, as entered on the online store's payment page or subsequently changed in the Shopper Management System.

Country

 

The contact country, as entered on the online store's payment page or subsequently changed in the Shopper Management System.

Telephone

 

The contact telephone number, as entered on the online store's payment page or subsequently changed in the Shopper Management System.

Email Address

 

The contact email address, as entered on the online store's payment page or subsequently changed in the Shopper Management System.

  1. Select the Go to Home Page button to return to the Recurring Payments (FuturePay) Shopper HomePage.

For more information on this page, please refer to Recurring Payments (FuturePay) Agreement Details Page Description.

If you have any queries, please contact the merchant you shopped with.

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