Recurring Payment (FuturePay) Agreements

Recurring Payment (FuturePay) agreements are online arrangements similar to Standing Orders and Direct Debits, but funds can also be debited from your debit or credit card.

Recurring Payment (FuturePay) agreements may be set up to obtain payment on a repeat or regular basis for ongoing subscriptions and memberships, or payment by instalment for the products / services the online store sells.

What is a FuturePay Agreement ID?

An agreement ID is the numerical reference given to a recurring payment (FuturePay) agreement.

You can find your agreement ID on the confirmation email sent to you when your agreement was first created (this email also contains your username and password for our Shopper Management System), or on the transaction confirmation email, which is generated each time a payment is debited from your card.

Worldpay does not save confirmation emails and are therefore unable to resend these to you. If you do not know your agreement ID and do not have a Worldpay confirmation email that confirms these details, please contact the online store directly who will be able to search for your agreement details using your name, your post code or the email address used to set up the agreement.

How does it work?

Setting up an Agreement

A Recurring Payment (FuturePay) agreement is automatically set up when you choose a product or service that is paid for by recurring payment (FuturePay) from an online store.

From the online store's website you can view the agreed payment schedule before entering your payment details to set up the agreement.

Worldpay then creates a unique reference number - called the FuturePay Agreement ID - for the agreement and provides you with a unique user-name and password to log in to the Shopper Management System. Your user-name, password and Agreement ID are sent to you in a confirmation email and are displayed on the payment page after you have entered your payment details.

The user-name, password and FuturePay Agreement ID let you login and manage your agreement using the Shopper Management System. Login to the Shopper Management System is via a secure login page.

For more information, please refer to Log in to the Shopper Management System.

You can view all your FuturePay agreements held with the same or different online stores under one login. For each FuturePay agreement you set up, you are prompted to enter your existing Shopper Management System user-name and password (if applicable). Any subsequent agreements can then be viewed using one login user-name and password.

Making Payments

Once your agreement has been set up, payments will automatically be collected according to the type of agreement. The agreement may be set up to take an immediate or a delayed payment.

Each time a payment is debited from your card or bank account as part of your agreement, a transaction confirmation email is generated by our system and sent to the email address we have on record for you entered when your agreement was created.

If your card expires or if a payment is not authorised, we will send you an email to you to inform you of the steps you need to take within our Shopper Management System to resolve the issue.

Agreement Types

We offer two types of Recurring Payment (FuturePay) agreement:

Regular agreements: this type of agreement is used to pay set or variable amounts at regular, fixed intervals over a specific time. This is typically used, for example, to pay for a monthly subscription.

Limited agreements: this type of agreement is used to pay set or variable amounts at non-fixed intervals. You can agree limits with the online store on the total amount payable, the interval between payments and the maximum amount per payment. This type of agreement is typically used by shoppers who make repeated purchases from a website, as it allows you to be billed for separate purchases without having to re-enter your card details each time. It can also be used to pay for goods or services that are paid for on a pay-per-access or pay-per-use basis.

For more information, please contact the online store directly. Worldpay is unfortunately unable to set up or change your agreement type.

If you have any queries, please contact the merchant you shopped with.

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