Access and view payments

Use the Payments page to access and view your payments. All payments can be accessed from this page.

1.       Login to the Merchant Interface using your username and password.

2.       Select the Payments option from the left-hand menu. The Payments page opens displaying details about your payments for the selected merchant code. (Note that if you have more than one account, and have not yet selected a merchant code, you will be asked to do so on accessing this page.)

3.       Payments are listed according to the date they were created (given a payment status by the payment server). This date is displayed in the Creation Date field. By default, payments for the last 31 days only are listed. If no payments within this period are found, then the message' No payments for the current filter were found' is displayed.

4.       If required, select a filter set filter from a column header to change the payment selection. Filters enable you to define both simple and complex searches. They can be used to search for individual payments or display a particular selection of payments. Note that if no payments are displayed when opening the Payments page you can use the Creation Date filter to select another date range. Refer to Using Filters for further details.

5.       The following fields are displayed as column headers: Transaction ID, Creation Date, Amount, Last Event, and Risk. These fields enable you to view important details about your shopper's payments.

6.       If required, access further details about a particular payment. Select the payment's Amount hypertext link. The Payment and Order Details pop-up box is opened. You can also cancel, capture and refund from this pop-up box. For full details about the Payment Details pop-up box, refer to Page Description - Payment Details.

7.       To close down this page, select another menu item from the left-hand menu or log out using the log out button.

For full details about the fields in the Payments page, refer to Page Description - Payments Page.

For more details about managing payments, refer to Managing Payments in the introductory section.