Page description - Payments

A unique id given by the payment server to identify a payment.

The Transaction ID is a hypertext link. Select the link to display original order details for the payment.

Select the Transaction ID filter to search for a payment or payments by specifying a Transaction ID or partial Transaction ID.

The date and time the first status was given to the payment by the payment server.

The Creation Date filter to search for a payment or payments by specifying a date or a date range.

The amount of the original payment and currency as entered by the shopper on the Payment Page from your website.

The Amount field is a hypertext link. Select the link to display full details about the payment, including customer, payment method, settlement and status details.

Select the Amount filter to search for payments by specifying a currency or both an amount and currency.

The last event (the current payment status). For a full list of payment statuses and their meaning, refer to What payment statuses are reported.

Select the Last Event filter to search for payments that have a particular payment status. For example, AUTHORISED, CAPTURED or SETTLED. Note: when a search is made using this filter, the Creation Date field on the Payments page is replaced by the Last Update field. This enables you to specify a date or date range and search on those payments that have been given a particular status.

Displays a Warning or Caution. When a Warning or Caution is held against a payment, it indicates that there may be an element of risk involved in accepting the payment. We recommend that you review payment and customer details to assess the risk involved in accepting the payment.

Each Warning or Caution is a hypertext link that opens a help page containing further details.

For full details about Risk, refer to the Risk Management Service Guide.

Select the blue arrow pointing to the right to move forward to the next 100 items. To move back, click on the blue arrow pointing to the left. The go back arrow will only turn blue after the go forward arrow has been selected.

Select  this filter to search for payments by specifying a particular shopping cart ID.

Select this filter to search for payments by specifying a particular credit/debit card number.

This section displays details of the shopper's original order.

A unique ID given by the system to this payment.

The total amount and currency entered by the shopper on the Payment Page.

The date and time the first payment status was given to this payment by the payment server.

The Cart ID that was given to this order by your ( the merchant's) system when submitted from the Payment Page.

The description entered on the Payment Page by the shopper.

The merchant code to which this order was assigned.

Displays shopper's email address.

Code identifying the merchant user.

This section displays details of the payment including payment type and method.

The date and time the first payment status was given to the payment by the payment server.

The total amount and currency entered by the shopper on the Payment Page.

If the payment amount has reached the SETTLED payment status, displays the amount in the transfer currency. If the amount is not settled, the following message is displayed 'not yet available'. Note that any charges and deductions that are incurred are not reflected in the amount displayed in this field. Refer to the Payment Status section of this pop-up box for details (below).

The date given to the current payment status.

The name of the cardholder as entered by the shopper in the Cardholder section on the Payment Page.

Type of payment. For example, e-commerce or Mail and Telephone Order payments service (WorldAccess). If you have Authentication enabled then displays the following messages:

• Cardholder Authenticated

• Authentication Offered but not Used

• E-commerce

For further details about these results, refer to the Authentication guide.

The shopper's postal address, as entered by the shopper in the Cardholder section on the Payment Page.

The type of integration method that is used to link your website to the Worldpay service. For example, Select Junior or Select Pro. If a Mail and Telephone Order payments service (WorldAccess) transaction, displays WorldAccess.

This is displayed if V.me is used as the payment method, and indicates the method used to authenticate the transaction.

A unique id given by the payment server to identify a payment.

The current status of the payment. This value may change. For a full list of payment statuses and their meaning,  refer to What Payment Statuses are Reported.

The type of card/payment method. For example, Visa, MasterCard.

This is displayed if MasterPass is used as the payment method.

Authorisation code that is submitted by the issuing bank for card payments.

The shopper's phone number.

The Installation ID for the relevant account. Note that Installation IDs are unique numbers exclusive to your account.

Provides information on additional security checks that may have been performed on a V.me transaction. For example, it can indicate whether or not step-up to 3D Secure was requested, or if a text message was used for verification.

This section displays risk details supplied by the Risk Management Module as well as Address Verification Service and Security Code Verification results  

If you have the Risk Management Module, one of the following three options is displayed.

• ok - indicates Risk Management Module checks do not indicate an elevated risk of fraud.

• Caution - indicates that there are inconsistencies in the transaction data.

• Warning - indicates that there is a strong chance that this payment may be fraudulent.

For full details about these results, refer to Risk Management Service Guide.

Address Verification Service result.  Indicates whether the data supplied by the shopper is matched when compared to the data held on the Card Issuer's system. For further details about AVS results, refer to AVS results in the Risk Management Service Guide.

The Security Code verification result. Indicates whether the card security code entered by the shopper matched that displayed on the card issuer's records during the payment process.  For further details about CVC results, refer to CVC results in the Risk Management Service Guide.

Note: For V.me and MasterPass transactions, the CVC is not supplied by V.me/MasterPass unless the shopper has updated their card details during the transaction.

American Express Advanced Verification result. If an American Express card is used, this field indicates whether the cardholder name supplied by the shopper matches the cardholder name held on the American Express system. For further details about AAV results, refer to the Risk Management Service Guide.

American Express Advanced Verification result. If an American Express card is used, this field indicates whether the telephone number supplied by the shopper matches the number held on the American Express system. For further details about AAV results, refer to the Risk Management Service Guide.

American Express Advanced Verification result. If an American Express card is used, this field indicates whether the email address supplied by the shopper matches the email address held on the American Express system. For further details about AAV results, refer to the Risk Management Service Guide.

Shopper IP address.

Shopper IP Country.

Country that the card was issued.

This section is displayed automatically for credit and debit card payments that have the status of AUTHORISED. It is not displayed at any other status.

The scheduled date for automatic capture. The scheduled date is based on the capture delay set in the Configuration Details page under the Profile option's sub-menu.

Select the Capture button to capture the amount as displayed in the Amount text box.

Select the Cancel button to cancel a payment. This action voids the payment.

This section is displayed automatically for credit and debit card payments at the status of CAPTURED or SETTLED. The Payment Refund section of the page is not shown for payments at any other status.

The currency and amount of the payment that can be refunded. If a partial refund is required, enter a lower amount in the Refund text box. Either a comma (,) or a period (.) may be used as a decimal separator.

Select the Refund button to refund the amount specified in the Refund text box.

This section displays financial information about the payment relevant to its current payment status, that is, amount authorised, amount captured, when charges applied at SETTLED and amount due to merchant.

Displays the current payment status, such as, AUTHORISED, CAPTURED and SETTLED.

Displays amount associated with the payment status reported in the Description field. For AUTHORISED and CAPTURED, displays the amount in the currency specified by the shopper. For SETTLED, displays the amount to be paid to the merchant in the settlement transfer currency. The field also displays the total costs that are to be charged to the merchant.

Displays amount to be debited.

This section displays details about the history of a payment. It includes each status the payment has reached and the amount associated with each status.

Displays date and time that the Event Type (payment status) was given by the payment server. The date and time of the latest status is shown first.

Displays the payment status. For a full list of payment statuses and their meaning, refer to What payment statuses are reported.

Displays the currency and amount associated with the Event Type (payment status). For example, displays the amount authorised or amount refunded. For AUTHORISED and CAPTURED, displays the amount in the currency specified by the shopper. For SETTLED, displays the amount to be paid to the merchant in the transfer currency. Note some statuses have no associated amount. Where this is the case, this field is blank.

The user who made the last update to the merchant account. Note User [internal] denotes a change made by the Payment Service or a member of Worldpay staff on your behalf.