Page descriptions - Risk Management page
Page description - Risk Management page
Use the Risk Management page to add details (IP addresses, email addresses, cardholder names) to referral lists. You may want to add entries to referral lists when in the course of trading online you encounter shoppers who abuse their card privileges or you suspect are involved in fraud attempts.
The following table describes each element or 'item' on the page, top-to-bottom, left-to-right.
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Page item
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Description
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Information Field
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This field displays a warning message about the level at which the risk configuration settings operate; this can be at either the merchant or administration level.
Refer to Change the configuration setting for further details.
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Description Column
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Describes the Risk Management check.
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Edit Column
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Select the pencil symbol  to open a edit page where you may adjust the relevant check's parameters.
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Help Column
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Select the question mark symbol  to open help for editing this check.
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Referral Lists
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Referral lists contain data that you have previously identified as being associated with fraud.
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Shopper IP Addresses Referral List
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This check compares the shopper's IP address against a list of excluded IP addresses (held in the referral list). You maintain the IP Addresses referral list.
Select the pencil in the Edit column to open the Shopper IP Address Referral List page to view your IP Address Referral List and add or delete shopper IP addresses.
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Email Address Referral List
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This check compares the shopper's Email address against a list of excluded addresses (held in the referral list). You maintain the Email Address referral list.
Select the pencil in the Edit column to open the Edit Email Address Referral List page to view your Edit Email Address Referral List and add or delete email addresses.
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Card/Account Holder Name Referral List
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This check compares the shopper's name against a list of excluded shopper names (held in the referral list). You maintain the shopper name referral list.
Select the pencil in the Edit column to open the Edit Card/Account Holder Name Referral List page. In this page you can view your card/account holder name referral list and add or delete names.
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Page Description - Shopper IP address referral list
Use this referral list to add/remove an IP address or a range of IP addresses that you suspect are associated with fraudulent transactions. The IP (Internet Protocol) address is in simple terms, a number that identifies a single computer, similar to the number of a telephone in some respects.
The following table describes each element or 'item' on the page, top-to-bottom, left-to-right.
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Page item
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Description
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Insert a Shopper IP Address
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This section enables you to add shopper IP Addresses.
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IP Address field
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Enter an IP address or range of IP addresses in the text boxes provided. Refer to Edit the IP Address Referral List for details.
Note: A 0 (zero) value to the right of the / symbol specifies that no bits are to be used when finding a match. This means that any IP address will match, thus everything will be blocked.
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Select this button to add an IP address to the referral list.
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Current Shopper IP Addresses
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This section displays the current entries for this referral list.
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Shopper IP Address Referral List
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Shopper IP addresses are displayed in this list.
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To delete an entry in the Shopper IP address referral list, select your chosen address in the referral list then select this button.
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Page description - email address referral list
Use this referral list to add/remove email addresses that you suspect are fake or fraudulent.
The following table describes each element or 'item' on the page, top-to-bottom, left-to-right.
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Page item
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Description
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Insert an Email Address
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This section enables you to add email addresses.
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Insert an Email Address Text Box
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Enter an email address in the text box.
To block a complete email domain, use a * wildcard character in front of the @ character in the address. For example, to block john@smith.com and sam@smith.com from the same domain, enter *@smith.com.
Note that the address is saved in lower-case characters.
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Select this button to add an address to the referral list.
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Current Merchant Email Addresses
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This section displays the current entries for this referral list.
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Referral List
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Displays entries on the current referral list.
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To delete an entry in the Shopper IP Address referral list, select your chosen address in the referral list then select this button..
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Page description - card / account holder name referral list
Use this referral list to create and maintain a referral list of cardholder's names that you believe could be suspicious or known to be used in fraud attempts by using the Card/account holder name referral list.
The following table describes each element or 'item' on the page, top-to-bottom, left-to-right.
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Page item
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Description
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Insert a Name
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This section enables you to add card/account holder names to the referral list.
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Insert a Name text box
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Enter a name to be added to the referral list in the text box.
For details, refer to Name Blocking Rules. Also note that the name is saved in lower-case characters.
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Select this button to add the name to the referral list.
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Currently Blocked Names
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This section displays the current entries for this referral list.
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To delete an entry in the Currently Blocked Names list, select your chosen name, then select this button.
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