This section advises you about our recommended practices when you suspect fraud. The sections listed below describe what you should do if you decide not to fulfil a transaction.
If you are in doubt about a transaction, we cannot stress enough the importance of completing further manual checks, as the final decision lies with you.
When you identify high-risk names, email addresses and IP addresses, you can update the referral lists in the Risk Management service to provide blocks against them.
Taking Action - if you decide not to fulfil an order
Reporting Suspected Fraud - what to include in a report to the police
Communicating with Your Shoppers - letting your shoppers know
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