If your decision is NOT to proceed with a transaction you must advise the shopper you are not going to fulfil the order and either promptly perform a full refund using the Merchant Interface, or, if you are using automated capture with capture delay, you must cancel the payment manually with the Merchant Interface.
If you believe that you have fraudulent transactions on your account, or have discovered an attempted deception against you, you can contact your local police station to report the suspected crime directly to them (regardless of where the suspect crime/point of delivery is).
The most effective way to report the suspected crime is to submit your complaint in writing to the police using the form produced by APACS, which can be found at http://www.cardwatch.org.uk.
In the United Kingdom, all crime is reported territorially to local police stations and not directly to the National Hi-Tech Crime Unit (NHTCU). Please visit the NHTCU website www.NHTCU.org for further information regarding the role of this organization.
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