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This section gives you some common causes for chargebacks, and where possible explains how you can prevent them. It also includes information on our merchant guarantee service.
Common Chargeback reasons and solutions - why Chargebacks occur and how you can prevent them.
Preventive measures - how to reduce the number of chargebacks and ensure most do not occur again.
Your website - how to ensure the design of your website helps prevent disputes and chargebacks.
Merchant Guarantee - we offer a guarantee for merchants that may help you claim back against chargebacks.
Manual review procedure - advises you on what to look for when you manually review suspicious payments.
Risk Score - provides a link to information on the risk value assigned to the disputed payment.
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