|
|
|
Design your website carefully so that you help to avoid as many disputed payments as possible.
To minimise the risk of disputed payments make sure your web site displays the following information:
A complete description of the goods and services offered and details of any guarantee, membership or subscription period offered in the price.
Details of your returns/refund policy – make this policy consistent with your company's objectives and the type of goods/service you sell. Make access to the policy easy from your web site and print a summary of the policy on any invoices sent out.
Details of your privacy policy - to dispel shopper's concerns about providing personal data, your privacy policy should state which data is collected, who this information is shared with and how shoppers can opt out.
Details of any "Seal of Approval" by a privacy organisation.
Customer service contact, including email address, phone number and address - so shopper can contact you directly when they have a query.
Currencies that you accept for payment.
Export restrictions (if known).
Delivery policy and prices.
Country of domicile.
Import duty implications (where known) and clarity on whether import duty is included in the price quoted.
See also:
|
|
|
