Merchant guarantee

The Merchant Guarantee provides protection for online transactions made on your web business. Under this service Worldpay covers loss of funds arising from third party fraud on guaranteed transactions and provides you with an automatic warning mechanism of suspect transactions. The guarantee only covers transactions where we did not issue a fraud warning and which do not exceed £250 (or such other limit as may apply in individual cases).

The terms and conditions applied to the guarantee service are set out in your Customer Agreement or are available on request.

This service does not guarantee that chargebacks will not occur (see Reasons for a disputed transaction). But the service should enable you to process all transactions and deliver your goods or services with the assurance that there will be no extra cost for any chargeback caused by fraudulent activity.

To apply for the Merchant Guarantee  refer to our web site at: http://www.worldpay.com/support

The Guarantee is only available to Merchants based in the United Kingdom.