Please remember that all information goes direct to the financial institutions without any intervention from Worldpay.
Below are real life examples of the 'poor proof’ some merchants send as a response to a Request for Information (RFI).
These are examples where the merchant does not provide useful information that persuades the financial institution to halt its chargeback of the full amount of the transaction.
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Please remember that all information goes direct to the financial institutions without any intervention from Worldpay. |
Left a message for [name removed] 23/7/2005 for more information on dispute. What was her reason for dispute? Waiting for her to return phone call
For this order we have proof of delivery. This was delivered on the 10/07/2005
Called [company name removed] 22/7/2005 and the receptionist stated that [name removed] no longer works for the company and she could not verify the charge
Can you please tell me why this order has Information Requested as the status
Why does this client want a chargeback while his ad has already been running for 3 months. In our terms and conditions it clearly states that no refund is given after purchasing an ad. So we do not agree with a chargeback.
For an example of good proof, see Request for Information - good proof.
See also:
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