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Below are real life examples of the 'good proof’ some merchants send as a response to a Request for Information (RFI).
This order was processed correctly, the products were sent on 07/07/2005. The attachment shows the register-number under which the package has been sent with the requested address and customer details.
Please find attached the customer invoice and the signed proof of delivery. All ordered products have been delivered. No customer complaints received.
As the products ordered have been downloaded through the internet, we cannot provide signed proof of delivery. We have however attached the full customer details, invoice and IP address the product has been downloaded from.
All these 'good' messages have files attached. These files contain useful information that helps the financial institutions decide whether the amount is charged back or not. This useful information includes signed proof of delivery, delivery addresses, customer details, and so on in a file.
When financial institutions receive the file attached to the request for information, they cross check the information in the file with the details of the cardholder. This cross check means that your version of events is properly assessed.
The more information you are able to supply, the more likely you are to avoid the potential chargeback to your account. However, you must understand that in deciding a dispute the card issuer or bank is unlikely to rule in your favour if the documentation supplied does not show a signature from the cardholder, and there is no proof of delivery of the goods or services.
For an example of poor proof, see Request for Information - poor proof.
See also:
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