You can add the email address of your support staff to the Shopper Confirmation email via the Merchant Interface.
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Changes to the Configuration Details, such as adding your support email address, will apply to all installations in the selected merchant code. |
To add a support email address to your Shopper Confirmation email:
1. Login to the Merchant Interface.
2. Select the Profile option from the left-hand menu, then select Configuration Details to open the Configuration Details page.
Note that if you have more than one merchant code you will first be prompted to select the relevant one.
3. Navigate to the Email Address Configuration area, and enter the support email address into the Merchant support email address quoted in shopper receipts field.
4. Select the save button to save your changes.