SEPA-required settlement delay

There is a standardised SEPA settlement delay for both one-off and recurring payments.

Settlement and fulfilment

The length of the SEPA Direct Debit settlement timelines may affect the way you fulfil your orders. For information about fulfilment, see Fulfilment of goods and services .

SEPA CORE Direct Debit scheme

After Worldpay receive the funds, we settle to you four working days afterwards. So, if your shopper submits any type of SEPA payment on Monday, the funds are available to you on Friday.

Note:  Be aware that "day" or "days" refer to working business days, and do not include public holidays or weekends.

Bank holidays

Be aware that regional and domestic bank holidays may affect the payment flow. Additionally, the bank holidays in the United Kingdom may also affect the payment flow.

TARGET2

TARGET2 are bank holidays that are mandated for all European banks. On these days, the banks will not operate which will affect the payment timelines.

Note:  For more information about TARGET2 holidays, see: https://www.ecb.europa.eu/press/pr/date/2000/html/pr001214_4.en.html. For bank holidays in the UK, see https://www.gov.uk/bank-holidays

Fulfilment of goods and services

Best practice:  Wait for up to five business days after a SEPA Direct Debit transaction has reached SETTLED status before you fulfil your goods or services. You should also send a direct debit request two days in advance of the due/execution date.

The possible payment statuses for SEPA Direct Debit transactions are:

Status Description
SENT_FOR_AUTHORISATION The transaction has been sent to the shopper’s bank for approval.
(AUTHORISED>CAPTURED>) SETTLED We have received a positive response from the shopper’s bank and the transaction has been authorised, and, shortly after, will be captured and settled.
REFUSED

The transaction has been REFUSED by the shopper or the shopper’s bank.

The transaction can only go in to the REFUSED state from the SENT_FOR_AUTHORISATION state.

Note:  We may be able to provide a reason for refusal if it's passed over by the bank. For more information, see Refusal and chargeback reasons.
CHARGED_BACK The transaction has been disputed by the shopper or the shopper’s bank.
SETTLEMENT_REVERSED A previously settled Direct Debit transaction has been reversed. See reversals for details.
SENT_FOR_REFUND

You have requested that funds are sent back to the shopper. The transaction must be in a SETTLED state to be able to send it for a refund.
REFUNDED An indication that the issuer will process the refund and the shopper will receive it.
REFUND_FAILED The refund couldn't be processed and the funds were returned to your account.

Best practice:  We advise you not to cancel or refund a SEPA Direct Debit transaction in a SENT_FOR_AUTHORISATION state, because the shopper's bank can refuse the transaction.