Formatting usernames

Usernames must be unique and the following conventions are used for their structure:

xxxx@administration-code

Where:

xxxx is a sequence of alpha-numeric characters specified by the Administrator or user who created your user credentials and will typically be your name or a role you play - ‘accounts’ for example.
@administration-code is automatically assigned by our service when your Administrator creates a user record. It is always an ‘@ ‘symbol, followed by the Administration code we allocate to your organisation.
The minimum length for a username is two characters and the maximum is 20.

All users can change their username and password at any time using the Changing your password page. This requires entry of their existing password as a form of validation that they are the correct user. If the user enters the incorrect password they will need to contact the user that created their user profile (their ‘parent’ user). For more about parent users, refer to The Administrator and the User Hierarchy.

Note: The username that our Customer Service teams issue to an Administrator may differ from the above format if you requested a particular format from us. However, all users created by the Administrator and any those users create in turn, will have usernames in the format described above.

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