Formatting passwords

Users' passwords are eight characters or more with two or more non-alpha characters (numerals or symbols) in the first eight characters. They must not be the same as a password used within the last 365 days, and should not be based on the username. (The system compares the new password with the old password and username and looks for duplication of strings in the two. If it finds 'ABCD' in one and 'aBcd' in the other, for example, it will reject the password and ask for another.)

Changing passwords

Users can change their password at any time using the User Profile page available in the left menu, once they have logged into the Merchant Admin Interface (MAI). This enables users to change their password to something they find easy to remember.

When a user logs on for the first time, they will be prompted to change the password they were given (by whoever created their user profile) before getting access to the system: this to ensure the password is known only to that user. And, each user is prompted to change their password when their current password is due to expire (for more information, see Setting the user policy).

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